Field Access Manager, Rare Tumor (Northeast)

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United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.
This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.
Your Role:
As the Field Access Manager, Rare Tumor for the assigned region, you will play a crucial role in facilitating patient and healthcare provider access to transformative therapies. Reporting to the Director, Field Access, Rare Tumor, you will be an essential part of the Field Access team, focusing on enhancing patient experiences with EMD Serono’s (EMDS) products and services. Your impact will be significant serving as a key front-line representative dedicated to ensuring seamless patient access and delivering an outstanding customer experience for the EMDS Rare Tumor products. As a subject matter expert, your efforts will ensure timely treatment, unobstructed coverage, and proper distribution, which are vital for both patients and healthcare operations. You will collaborate with internal and external stakeholders to optimize patient access and educate healthcare providers across community, institutional, and academic settings.
Key Responsibilities:
Reimbursement Support: Assist healthcare providers in navigating the reimbursement landscape and patient access for Rare Tumor products, including prior authorizations, appeals, and denials. Provide personalized issue resolution for these processes.
Education and Training: Conduct training sessions for healthcare providers and office staff on HUB services, reimbursement processes, coding, and billing practices related to Rare Tumor products. Educate providers on payer challenges and claims submission.
Patient Assistance: Support patients in understanding their insurance benefits and accessing patient assistance programs for Rare Tumor products. Ensure a positive experience for healthcare providers and patients through collaboration.
Stakeholder Collaboration: Collaborate with internal and external stakeholders, including sales, marketing, and medical affairs, to optimize patient access and support Rare Tumor reimbursement strategies. Serve as the liaison to the HUB and specialty pharmacies to address therapy challenges.
Compliance: Ensure all activities comply with company policies, industry regulations, and legal requirements.
Data Analysis: Monitor and analyze reimbursement trends and issues for Rare Tumor products, providing insights and recommendations to improve access to the therapy.
Field Visits: Regularly visit healthcare provider offices to offer hands-on support and build strong relationships. Liaise with specialty pharmacies, SP Liaison, and internal teams to resolve access barriers and escalate issues as needed.
Patient Access Leadership: Lead the evaluation and implementation of patient access opportunities within your geographic area to ensure alignment with overall access goals. Develop and present tactical plans to internal leadership stakeholders to share insights and gain feedback.
Strategy and Execution: Support the Program Strategy and Management team and collaborate with Market Access/Value and Access partners by assisting with projects and initiatives that streamline and improve patient access for Rare Tumor products.
Who You Are
Minimum Qualifications:
Bachelor's degree in business, Sciences, or related fields, or 15 years of job-related experience.
8+ years in the pharmaceutical industry, sales, market access.
Minimum 2 years field access/reimbursement or 2 years of rare tumor field market access/sales experience
Knowledge of private payer, Medicare, and Medicaid systems.
Strong analytical skills and ability to interpret data and improve patient/customer experiences.
Strong communication, presentation, and interpersonal skills.
Ability to travel 40-60%, including overnight stays.