Salesforce Solution Architect - Customer Digital Experience (CDX)

Job ID: [[id]]
CRH is a leading global diversified building materials group, employing over 75,800 people at more than 3,160 locations in 29 countries. CRH is the leading building materials company in North America and the world. We manufacture and distribute a diverse range of superior building materials, products, and solutions, which are used extensively in construction projects of all sizes.
Job Summary
The Solutions Architect will play a large role in design, documentation and delivery of Salesforce products with a focus in customer-facing digital experiences, including customer portals, self-service capabilities, digital engagement journeys, and customer interactions across Salesforce platforms.
The primary responsibility is to work with the Salesforce Enterprise Architect to recommend the best solution for a given set of requirements and articulate the trade-offs involved in choosing one solution over another. These solutions should scale as the number of users increases and won’t acquire lots of technical debt or require manual changes as time goes on. The Solutions Architect should bring technology, people, and processes together using governance and expert communication and listening skills to ensure solutions truly meet the needs of the business. This role will need a big picture thinker and an in-depth problem solver. An architect must have broad and deep knowledge of Salesforce, but they also need to possess listening, communication, documentation and presentation soft skills. This position reports to the CRM Manager and requires experience managing multiple priorities and deadlines. This role will be mainly remote with time in the office for meetings as needed.
Job Location
This is a remote position, but candidates must be located in the state of Georgia within driving distance to the corporate office in the Perimeter area of Atlanta.
Job Responsibilities
Conduct research into how each business unit is using Salesforce to recommend steps and a roadmap for Salesforce solutions
Design scalable customer digital experiences leveraging Salesforce Experience Cloud, Customer Portals, Service Cloud, Marketing Cloud, Data Cloud, and emerging AI capabilities
Work with the business users and Sales Operation/Commercial Excellence teams to learn best practices of different business units and work with CRM Team to propose new Salesforce solutions
Partner with business stakeholders, UX teams, and product owners to enhance customer engagement, self-service adoption, and digital channel effectiveness
Participate and/or lead the solution design and implementation including the configuration, development, quality assurance testing, and deployment of CRM solutions
Collaborate with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and defining requirements
Document specifications and system design documents
Assist with grooming and refining the Salesforce product backlog
Write detailed user stories and provide guidance on user story writing style
Ensure success and acceptance criteria are defined for each story
Facilitate continuous communication among team members, ensuring timely responses to inquiries via email, JIRA, and Microsoft Teams chats
Ability to perform administration tasks such as managing fields/relationships, flows, approval processes, page layouts, validation rules, email notifications, custom buttons/links, LWC, reports, dashboards, roles, profiles, sharing rules
Continue to gain knowledge using Trailheads, seminars, books, and other methods
Stay up to date on Release Updates and identify potential uses of new functionality
Work with 3rd Party Vendors to ensure success of projects and oversee system design
Provide demo of solutions/capabilities to team members and internal stakeholders
Travel up to 10%
Job Requirements
5 or more years in the Salesforce eco-System
Experience designing customer-facing digital platforms and self-service portals
Strong understanding of customer digital experience (CDX) principles
A pro-active personality, with a can-do attitude
Excellent relationship-building skills
Strong analytical skills, with the ability to observe trends. Able to actively make suggestions based on the results
Must have certifications in sales cloud and other nice to have certifications are service cloud, experience cloud, marketing cloud.
Available and responsive to qu

Employment type
Full Time