Learning And Development Specialist

Company Description The Job Workshop is a boutique consulting firm specializing in helping job seekers worldwide secure their first role in Dubai. The team brings over 30 years of market experience and deep knowledge of the UAE hiring landscape, offering tailored strategies and practical, results-focused guidance. With more than 100 professionals already supported in successfully transitioning to the UAE, the company is on a mission to help 10,000 more job seekers land opportunities in Dubai by 2026. The Job Workshop provides personalized support from start to finish, helping individuals navigate the competitive Dubai job market and move confidently toward their career goals.
About the Role
We’re looking for a Learning & Development Specialists to own training, onboarding, capability building, and people enablement across the organisation, while also playing an active role in hiring, HR processes, and building the organisation’s internal people infrastructure.
This is a hands-on role for someone who can build systems from the ground up — creating structured onboarding, training programs, SOPs, assessments, HR documentation, communication standards, and hiring processes.
The ideal candidate is highly organised, an excellent communicator, comfortable working in a fast-paced startup environment, and AI-first in the way they approach work, documentation, training, and process creation.
Key Responsibilities1. Training & Capability Building
Design and deliver onboarding and training programs across Sales, Success Coaching, Growth, Operations, and other functions.
Develop structured learning journeys for new and existing employees.
Train employees on processes, tools, communication, sales, client handling, service standards, and company expectations.
Conduct assessments, role-plays, simulations, workshops, and skill-building sessions.
Identify capability gaps and create targeted training interventions.
Continuously improve training based on employee performance, feedback, and evolving business requirements.
Build and manage the organisation-wide training calendar.
2. Onboarding
Own the end-to-end employee onboarding experience.
Create onboarding plans, checklists, training modules, presentations, videos, SOPs, and knowledge resources.
Ensure new employees understand the company, culture, processes, tools, communication standards, and role expectations.
Partner with functional leaders to ensure role-specific onboarding is effective and practical.
3. Hiring & Recruitment
Actively participate in hiring across key roles within the organisation.
Work with leadership to define job descriptions, role requirements, competencies, and candidate profiles.
Source and screen candidates where required.
Conduct initial and competency-based interviews.
Assess candidates for skills, communication, attitude, cultural fit, and role suitability.
Design interview questions, evaluation frameworks, and candidate assessment processes.
Support leadership in making informed hiring decisions.
Help build a structured and scalable hiring engine as the organisation grows.
4. HR Policies & People Processes
Support the creation and implementation of HR policies and internal people processes.
Draft and maintain employee-facing policy documents, guidelines, and handbooks.
Help establish policies around areas such as:
Employee communication
Code of conduct
Attendance and leave
Performance expectations
Internal communication
Workplace behaviour
Escalation and grievance processes
Confidentiality and information handling
Onboarding and offboarding
Training and development
Ensure policies are clearly documented, communicated, and consistently implemented.
Work closely with leadership to continuously improve the organisation’s people processes.
5. Documentation & Knowledge Management
Create and maintain SOPs, process documents, training guides, playbooks, presentations, videos, FAQs, and knowledge bases.
Ensure critical organisational knowledge is documented and easily accessible.
Build a structured internal knowledge repository.
Regularly review and update documentation as processes evolve.
6. AI-First Training & Operations
Use AI tools to create, document, automate, personalise, and improve training and people processes.
Experiment with emerging AI tools to make training and onboarding faster and more effective.
Use AI for content creation, training material development, knowledge management, assessments, documentation, and process automation.
Identify opportunities where AI can improve employee productivity and capability.
Help build an AI-first learning and working environment across the organisation.
7. Training Effectiveness & Performance
Track training completion, assessments, employee performance, and capability development.
Measure training effectiveness and identify areas requiring improvement.
Work with managers to understand performance gaps and translate them into actionable training interventions.
Establish feedback mechanisms to continuously improve the employee learning experience.
What We’re Looking For
Experience in Training, Learning & Development, HR, Recruitment, Team Enablement, or a similar people-focused role.
Strong communication, facilitation, presentation, and interviewing skills.
Excellent documentation and content-creation abilities.
Strong understanding of employee onboarding and capability development.
Comfortable participating in recruitment and candidate assessment.
Ability to create structured policies, SOPs, processes, and internal documentation.
Strong organisational and project-management skills.
High proficiency with AI tools and a genuine curiosity to experiment with new technologies.
Highly proactive, resourceful, and comfortable working with ambiguity.
Ability to work independently and build systems from scratch.
Comfortable operating in a fast-paced, high-growth startup environment.
The Ideal Candidate
The ideal candidate is someone who can become the owner of our people enablement engine.
You should be someone who can walk into an organisation with limited existing structure and build:
Hiring → Onboarding → Training → Assessment → Capability Building → Policies → Documentation → Continuous Improvement
You don’t just deliver training — you build the systems that make people better at their jobs.
You are equally comfortable conducting an interview, creating an onboarding deck, running a role-play, writing an HR policy, documenting an SOP, creating an AI-powered training resource, or identifying a capability gap within a team.
DM to apply or reach out to Poulomi @ +971585202741 with your resume.

Work arrangement
No