Head of Operations

About the Role
We are looking for an experienced and highly driven Head of Operations to lead and build the operational backbone of our growing Direct-to-Consumer (D2C) brand. This is a leadership role for someone who can take complete ownership of the company's day-to-day operations and build efficient, scalable systems across supply chain, inventory, warehousing, order fulfilment, logistics, procurement, and operational planning. The ideal candidate should have strong experience working with a D2C, FMCG, wellness, nutrition, consumer brand, or a fast-growing startup and should be comfortable working in a dynamic, hands-on environment.
As we continue to grow, we are looking for someone who can not only manage existing operations but also build processes, teams, and systems that can scale with the business.
Key Responsibilities
1. End-to-End Operations Management
• Take complete ownership of the company's day-to-day operational activities.
• Build, implement, and improve operational processes to ensure efficiency and scalability.
• Develop strong systems and SOPs across different operational functions.
• Identify operational gaps and implement solutions to improve productivity and efficiency.
• Work closely with the leadership team to translate business goals into operational plans.
2. Supply Chain & Vendor Management
• Manage the end-to-end supply chain, from procurement and production planning to inventory and final
delivery.
• Build and maintain strong relationships with manufacturers, suppliers, vendors, and other external
partners.
• Negotiate commercial terms, pricing, timelines, and service levels with vendors.
• Ensure timely availability of raw materials, packaging materials, and finished goods.
• Monitor supplier performance and ensure quality, timelines, and cost efficiency.
• Identify and develop alternative vendors to reduce dependency and operational risks.
3. Inventory Planning & Management
• Take ownership of inventory planning and stock management across warehouses and fulfilment
locations.
• Ensure optimal inventory levels and minimise stock-outs, overstocking, and dead inventory.
• Work closely with the Sales, Growth, and Finance teams to forecast demand.
• Develop inventory forecasting and replenishment processes.
• Monitor inventory movement and ensure accurate stock records across all systems.
4. Warehouse & Fulfilment Operations
• Oversee warehouse operations and ensure smooth day-to-day functioning.
• Ensure efficient processes for receiving, storing, picking, packing, and dispatching products.
• Improve warehouse productivity and turnaround time.
• Ensure inventory accuracy and minimise losses, damages, and discrepancies.
• Build scalable warehouse processes as order volumes increase.
• Manage warehouse teams and ensure strong operational discipline.
5. Logistics, Delivery & Returns
• Manage relationships with courier and logistics partners.
• Monitor delivery performance, turnaround times, shipping costs, RTOs, NDRs, and customer returns.
• Identify opportunities to improve delivery timelines and reduce logistics costs.
• Build efficient processes for returns, replacements, and reverse logistics.
• Track key logistics metrics and take proactive action to address performance issues.
6. Cost Optimisation & Operational Efficiency
• Continuously identify opportunities to reduce operational costs without compromising quality or customer
experience.
• Monitor warehousing, logistics, procurement, packaging, and fulfilment costs.
• Improve operational efficiency through better processes, automation, and technology.
• Build dashboards and reports to track operational performance and key metrics.
7. Team Leadership & People Management
• Build, manage, and mentor the operations team.
• Define clear roles, responsibilities, and performance expectations.
• Create accountability and ownership across the operations function.
• Work closely with different teams to ensure smooth coordination and execution.
• Hire and build the operations team as the organisation grows.
8. Cross-Functional Collaboration
• Work closely with the Founders and Leadership Team on business planning and operational strategy.
• Partner with the Growth and Marketing teams to plan inventory and fulfilment requirements for
campaigns and promotions.
• Coordinate with the Finance team for budgeting, vendor payments, cost control, and inventory planning.
• Work with the Customer Experience team to resolve operational issues impacting customers.
Key Requirements
• 7–10 years of experience in Operations, Supply Chain, Warehouse Management, or related functions.
• Strong experience working with a D2C, FMCG, Consumer, Wellness, Nutrition, Beauty, or
E-commerce brand.
• Experience managing end-to-end operations in a fast-growing organisation.
• Strong understanding of supply chain, procurement, inventory management, warehousing, and logistics.
• Experience working with multiple vendors, manufacturers, warehouses, and logistics partners.
• Proven ability to build processes and systems from scratch and scale operations.
• Strong analytical and problem-solving skills.
• Excellent stakeholder and vendor management skills.
• Strong leadership and team management capabilities.
• Comfortable working in a fast-paced, entrepreneurial environment.
• Highly organised with strong attention to detail and execution.
What We Are Looking For
We are looking for someone who is not just an operations manager but a builder and problem solver.
Someone who can:
• Take complete ownership of the operations function.
• Build scalable systems and processes.
• Bring structure to a fast-growing business.
• Solve problems quickly and independently.
• Manage teams and external partners effectively.
• Balance strategic thinking with hands-on execution.
• Work closely with founders and leadership to build a strong operational foundation.
Preferred Background
Candidates with experience in one or more of the following industries will be preferred:
• D2C / E-commerce
• FMCG
• Wellness & Nutrition
• Consumer Products
• Beauty & Personal Care
• Food & Beverage
• High-growth Startups
Why Join Us?
This is an opportunity to play a key leadership role in building and scaling a fast-growing consumer brand.
You will have the opportunity to work closely with the leadership team, take ownership of a critical
business function, and build the operational foundation required to scale the organisation to the next level.
If you are someone who enjoys building, solving complex problems, creating efficient systems, and driving
execution in a high-growth environment, we would love to hear from you.
Interested candidate can share their profile at hr@aceblend.com

Work arrangement
No