Relationship Manager

Company Description Foodupp is a growing company in the food and hospitality sector, focused on improving how customers discover, access, and enjoy food services. The organization is committed to building strong partnerships with restaurants, vendors, and other stakeholders to deliver consistent value and service quality. Foodupp values innovation, reliability, and customer-centric solutions, and encourages team members to contribute ideas that enhance partner and customer experiences. The company offers opportunities to work closely with diverse partners and to grow in a fast-paced, collaborative environment.
Role Description The Relationship Manager role at Foodupp is a full-time, on-site position based in India. The Relationship Manager will oversee and nurture relationships with key partners and clients, serving as the primary point of contact for inquiries, feedback, and ongoing collaboration. Day-to-day responsibilities include understanding partner needs, coordinating with internal teams to resolve issues, tracking performance metrics, and ensuring service levels and agreements are met. The role involves conducting regular check-ins and business reviews, addressing operational concerns, identifying opportunities for upselling or cross-selling, and supporting the onboarding of new partners. The Relationship Manager will also contribute to improving processes, documenting partner interactions, and providing insights that support strategic decision-making and business growth.
Qualifications
Strong client and partner relationship management skills, with the ability to build trust, manage expectations, and maintain long-term collaborations.
Excellent communication and interpersonal skills, including clear verbal and written communication and active listening abilities.
Ability to analyze partner performance data, identify trends or issues, and recommend practical solutions and improvements.
Organizational and time management skills to handle multiple accounts, follow up on commitments, and meet deadlines effectively.
Comfort working in a fast-paced environment, with problem-solving skills and a proactive, service-oriented mindset.
Knowledge of or strong interest in the food, hospitality, or tech-enabled services sector is an advantage.
Bachelor’s degree in Business, Management, Hospitality, or a related field, or equivalent practical experience.
Ability to work on-site in India and collaborate effectively with cross-functional teams.

Work arrangement
No