Business Operations Manager

About the Company
Mavence Digital is a consulting firm specializing in digital transformation for mid-market companies across Manufacturing, Supply Chain, and Logistics. We partner with enterprise clients to design and implement complex technology initiatives across Salesforce, SAP, MuleSoft, AWS, data, integrations, and enterprise operations. We are an entrepreneurial, growing consulting firm working across EMEA and the U.S., with a strong focus on long-term client relationships, high-quality delivery, and operational excellence.
About the Role
We’re looking for an experienced Business Operations Manager based in India to help build and scale the operational foundation behind Mavence’s continued growth. This is not a traditional back-office operations role. You’ll work closely with company leadership and have visibility across the business, supporting client delivery, coordinating consultants and partners, helping manage recruiting and resource needs, improving internal processes, and ensuring that the operational side of the company runs effectively. It’s a strong opportunity for someone who enjoys ownership, autonomy, variety, and solving problems in a fast-moving environment rather than operating within a highly rigid corporate structure.
Responsibilities
Delivery Coordination: Coordinate project timelines, consultant allocation, priorities, and operational needs across client engagements to support consistent, high-quality delivery.
Vendor & Partner Management: Support the recruitment, onboarding, and coordination of technology partners, consultants, subcontractors, and other external resources.
Customer Operations: Help manage the client-facing operational experience, including contracts, invoicing coordination, issue resolution, follow-up, and relationship continuity.
Recruiting & Resource Planning: Identify resource requirements, support candidate screening, coordinate hiring processes, and help ensure the right people are available for current and upcoming client needs.
Operations & Administration: Manage and improve the financial, administrative, scheduling, documentation, and internal processes that allow a growing consulting organization to operate efficiently.
Process Improvement: Identify operational gaps, remove unnecessary friction, and introduce practical processes and systems that help the company scale without adding unnecessary bureaucracy.
Qualifications
5+ years of experience in business operations, IT/services operations, project operations, professional services, consulting operations, or a similar role.
Experience working in IT services, consulting, professional services, digital transformation, technology, SaaS, data/analytics, or a related environment. IT services and consulting experience is strongly preferred.
Required Skills
Strong operational judgment and the ability to organize multiple priorities, stakeholders, and workstreams.
A track record of improving processes, solving operational problems, and taking ownership rather than waiting for detailed instructions.
Experience interacting with clients, leadership teams, consultants, vendors, or external partners.
Fluent professional English, both written and spoken.
Strong communication skills and the ability to communicate clearly with stakeholders across different countries and functions.
Comfortable working in an entrepreneurial environment where priorities can evolve and where practical execution matters more than bureaucracy.
Comfortable working as an independent contractor.
Working Across Time Zones:
This role is based in India and is remote-friendly. Because you will work closely with leadership and colleagues in the U.S., availability for approximately three hours of daily overlap with the U.S. Central Time workday is required. Exact working hours can be agreed with the selected candidate.
Pay range and compensation package
This role offers significantly more exposure and ownership than a traditional operations position. We offer a strong contractor opportunity for the Indian market, with compensation based on experience, capability, and overall fit.
Equal Opportunity Statement
We value: Ownership | Communication | Organization & Execution | Relevant Services Experience | Commercial Awareness. The strongest candidate will be someone who sees an operational problem and naturally starts thinking about how to solve it. If you enjoy building structure, working directly with decision-makers, and taking responsibility across different areas of a growing business, we’d love to hear from you.

Work arrangement
No