Production Support Technician

Company Introduction:
Keywords Studios, established in Dublin in 1998, now has 73+ studios across Europe, North and South America and Asia with 13,000+ employee strength located across 5 continents and 23 countries. The company provides a complete outsourced game art, engineering, testing, audio and localization service for all Console, PC, Handheld and Mobile content, to many of the biggest names in games and interactive entertainment, working on thousands of titles including many of the best-selling titles of the past few years.
Keywords Studios is comprised of many individual brands, all with something unique to offer our clients. The studios are integrated into the Group by Service Line and use the operating systems and tools deployed by those services lines to ensure people and projects can operate across studios and across geographies.
For more info please refer to https://www.keywordsstudios.com/
Roles & Responsibilities
Setup workstations, Connect and set up hardware
Maintain Inventory sheet
Maintain an organized operation floor and storage room
Diagnose and treat broken equipment
Initial setup of hardware
Responsible of the deployment and update of builds, firmware, OS and images to platforms, PCs and mobile devices
Assist with floor planning and hardware & device allocation
Provide technical support and troubleshooting expertise
Follow every process established in the department
Write various technical documents and maintain them up to date
Initiating research projects to expand and consolidate our department knowledge
Requirements
Skill Set :
Entry-level position - Candidates with 0-6 months of experience are encouraged to apply
Basic to Intermediate PC/Windows Installation and Troubleshooting skills
Basic to intermediate networking knowledge and related presence of mind
Basic understanding of build installation and related troubleshooting on Windows and Mobile
Existing exposure to platforms other than the PC (not mandatory but good to have)
Willingness to learn platforms other than the PC
Soft Skill:
Ability and aptitude to learn
Ability to analyze problems, recommend and implement effective solutions
Ability to multi-task
Ability to work effectively and decisively under pressure
Ability to work on own initiative and monitor own workload
Ability to work with strict deadlines
Being able to experiment and use trial and error
Complies with the security and confidentiality policy set by the company and ensures all team members comply to policies
Flexibility and availability of work hours, including evening, night and weekend
Follows correct process or clearly communicates on any necessary deviations
Highly organized with the ability to prioritize tasks
Must possess ‘can-do' attitude
Strong self-motivation, reliable and flexible team player
Role Information: IN
Location: Asia Pacific
Studio: Location: Keywords India
Area of Work: QA Testing Services
Service: Globalize
Employment Type: Permanent
Working Pattern: In-Office
Benefits
Free Cab Facility within Hiring Zones
Mediclaim cover for Self & Family
Lunch / Dinner provided at subsidized rates

Work arrangement
No