Anti-Money Laundering Specialist

Hi Connections
Teamware is hiring for Client Service Operations /AML and KYC Manager role
Experience:12+years
Location:Mumbai(Powai)
NP:Immediate joiners
Interview mode:Face to Face
JD:
Client Service Operations
Level: L3
Attaching the JD again for your reference. We want the candidate to posses strong working knowledge on AML/KYC and Transaction monitoring field along with any of these compliance monitoring tools such as and LexisNexis, worldcheck etc
The responsibilities include but are not limited to:
Operations Management
Lead and manage multiple AML/KYC/Transaction Monitoring/Fraud Alert Remediation projects, ensuring timely delivery with >99% quality.
Act as the domain SME on AML, KYC, TM, and Fraud investigations—guiding the team and resolving escalations.
Oversee end‑to‑end delivery for 4–5 major accounts, including planning, resourcing, execution, and reporting.
Interpret regulatory requirements and policy changes (FATF, USA PATRIOT Act, EU AMLD, FCA, APAC AML, etc.) and translate them into updated SOPs and workflows.
Ensure all methodologies, tools, and procedures are documented accurately and kept up to date.
Monitor operational KPIs, SLAs, and productivity dashboards; implement corrective measures where needed.
Partner with Business Units globally to support seamless transitions, migrations, and onboarding of new processes.
Develop, implement, and monitor daily reports on key performance indicators, ensuring timely communication with relevant stakeholders
Team Management
Lead a team of 15+ analysts and quality control reviewers, ensuring optimal resource allocation and performance.
Conduct structured coaching, mentoring, weekly check‑ins, and formal performance evaluations.
Maintain team attrition below 10% annually and proactively identify early warning signs.
Drive employee engagement, development, and retention; maintain Pulse survey score ≥80%.
Stakeholder & Client Management
Build and maintain strong relationships with internal stakeholders, clients, and cross‑functional leaders.
Deliver consistent client satisfaction with CSAT ≥4.5; oversee service recovery for low feedback scores.
Communicate project progress, risks, and insights proactively to senior leadership and clients.
Quality, Compliance & Continuous Improvement
Ensure all research, reviews, and investigations meet regulatory, audit, and internal quality expectations.
Lead quality assurance checks and implement feedback‑driven improvements.
Identify process gaps and drive automation, optimization, and workflow enhancements.
Requirements:
Bachelor’s or Master’s degree in Finance, Business Administration, Law, or a related field.
12–15 years of experience in AML, KYC, Transaction Monitoring, Fraud Operations, or Financial Crime Compliance.
5–8 years of direct team management experience in operational environments.
Strong knowledge of global regulatory frameworks (FATF, USA PATRIOT Act, EU AMLD, FCA, GDPR, APAC AML).
Strong knowledge on tools like Elliptic, Chainalysis, TRM Labs, Sumsub and LexisNexis ThreatMetrix
Proven experience in operations management, project management, and stakeholder management.
Excellent communication, analytical, investigative, and decision‑making skills.
Strong proficiency in MS Office, reporting tools, and workflow management.
Preferred Certifications
Candidates possessing any of the following certifications will be given preference:
CAMS (Certified Anti‑Money Laundering Specialist)
CKYCA (Certified KYC Associate)
Globally Certified KYC Specialist (GO‑AKS)
Any other recognized certification in AML/Compliance/Financial Crime
If interested do share cv to manasa.a@twsol.com

Work arrangement
No