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Description supplied by the original job listing.
Location: Bangalore
2 Openings
Experience: 3-6 years
Working days: 5 Work from office
Responsibilities: Lead the Customer Success team to deliver exceptional client experiences.
Develop and implement strategies to maximize customer retention, renewal, and satisfaction.
Work closely with the Sales, Product, and Support teams to ensure a seamless post-sales experience.
Analyze customer feedback and usage data to identify trends, risks, and opportunities for improvement.
Mentor and develop team members to achieve both individual and organizational goals.
Handle escalations and ensure timely resolution of critical customer issues.
Drive upsells and cross-sell initiatives in collaboration with the Sales team.
Maintain accurate records of customer interactions and account activities in CRM tools.
Interested candidate please share the CV to baishalee.sahu@mcube.com
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