Support Engineer - SCPO Techno Functional

Scope
This role is focused on supporting various BY Planning solutions.
This role needs technical support to analyse and debug customer issues.
Needs to work with cross functional teams including Product Development, Consulting and Cloud services.
This role needs technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.
This position may require 24x7/Weekend coverage and response to systems alerts during 'on-call' periods.
Provides advice to customers regarding industry best practices and process methodology.
Understands the workflow and tables involved in BY solutions (IO, OP, S&OP, FP, SCP, ESP, Demand, Fulfilment) can be configured to better facilitate client business processes.
Technical Environment
Good knowledge of SQL, PL/SQL
Basic understanding of BY data workflow
Installation of BY products
Intermediate knowledge at MS Excel
Basic understanding on customer business and process.
Relevant experience on BY SCPO and Manufacturing Planning suite of products
Requires a bachelor’s degree (in Industrial/Mechanical Engineering or equivalent) and experience in SC domain
Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required
What You’ll Do
Design & Architect
Needs to work with cross functional teams including Product Development, Consulting and Cloud services
Enhance/Change the design based on new business requirements by the customer
Identify Root cause and find the permanent solution to any problem.
Responsible to address incident/request related to above mentioned suite of products
Develop & Deliver
Provide advice to customers regarding industry best practices and process methodology.
Understand how BY solutions can be configured to better facilitate client business processes.
Need to work with cross functional teams including Product Development, Consulting and Cloud services.
Guide & Govern
Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.
Provide advice to customers regarding industry best practices and process methodology.
Operate & Optimize
Provides advice to customers regarding industry best practices and process methodology.
Implement monitoring, performance tuning, and operational best practices.
Provide value through Innovation and Automation
What We Are Looking For
Bachelor’s degree in computer science, IT, or related field.
4-5 years of IT experience, with 2-3 years in Supply chain products
Strong expertise in SQL, PL/SQL, Data structure. NextGen skills like AppDynamics, Splunk, MuleSoft, Python, AI/ML, Azure is a plus
Understands how BY solutions can be configured to better facilitate client business processes.
Should have strong flair for technology and hands on expertise in debugging/analysing code in any of the programming languages (Java)
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Work arrangement
No