Key Account Manager

About TrueFan AI
TrueFan AI turns a single video recording into thousands of personalized variations - making video production as scalable as generating text. The platform has produced over 20 million videos, runs at up to 500,000 videos per minute, and powers marketing, sales, and customer engagement for 100+ enterprises across BFSI, healthcare, retail, travel, and real estate, built on a proprietary video foundation model and a roster of AI avatars spanning business leaders, doctors, and globally recognized celebrities. TrueFan closed a $10M Series A in June 2026.
The Role
We're hiring a Key Account Manager to own a portfolio of strategic enterprise accounts - not just service them. This is a growth mandate: expand usage, cross-sell into new use cases, and turn single-project clients into multi-year partners. Based in Mumbai, hybrid, with regular in-person time with clients and the internal team.
This is a competitive, senior-individual-contributor role. We're looking for someone who has already carried a strategic account book and grown it - not someone stepping into their first one.
What You'll Own
Build and execute account plans for a portfolio of enterprise clients, with clear revenue and usage targets, not activity metrics.
Drive cross-sell and upsell across use cases and business units within existing accounts. This is the core of the mandate, not a side responsibility.
Navigate multi-stakeholder, multi-channel buying processes - brand, marketing, procurement, and product stakeholders on the client side, often moving in parallel.
Run and coordinate product demonstrations, working closely with product, marketing, and customer success to keep onboarding and delivery sharp.
Monitor account performance and usage data, translate it into account strategy, and flag risk or expansion signals early.
Report on account performance and pipeline with the discipline of someone who has owned a number before.
What We're Looking For
4–5+ years managing strategic or enterprise accounts, with a demonstrable record of growing revenue within existing clients, not just retaining them.
Engineering degree required; an MBA or equivalent postgraduate qualification is strongly preferred.
Proven cross-sell/upsell experience - you can point to specific accounts you expanded, not just accounts you kept.
Comfortable owning senior stakeholder relationships and negotiating at the CXO/Director level.
Background in B2B SaaS or AI-driven technology products; prior exposure to video, content, or creative-AI platforms is a strong plus.
A team player who also closes, this role needs both collaboration and a genuine selling instinct.
Sharp analytical skills: able to read usage data and dashboards and turn them into an account narrative, not just a report.
A creative, relationship-first communicator, this is a video-AI business, and the persona should match: curious, energetic, comfortable building rapport quickly across very different stakeholder types.
Thrives in a fast-moving, high-growth environment with genuine ambiguity.

Work arrangement
No