Sr. Assoc-Quality Analyst

This individual is responsible for completing all assigned transaction evaluation and attending all internal and external calibration sessions as assigned.
Sr. Assoc. Quality Analyst in this role get to:
Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
Keep management updated: Relay important information in the form of timely and accurate reports.
Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
Our most successful candidate will have:
Six months experience in process transformation
Ability to work in MS Office
Ability to work in a fast-paced environment
Pro-active ability in developing trust and professional rapport with employees and team members; work as a team-player
Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

Employment type
Full-time

Work arrangement
No