Trainer | Clark

At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Trainer who will create and facilitate training materials with a focus on equipping the organization with fundamental skills and knowledge.
If you are a Trainer looking for a global career, do not miss this opportunity!
You are expected to:
Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge
Fill out accurate reports
Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations
Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting
Facilitate all aspects of floor-training and BQM Training for the program
Responsible for self-skilling & certification during periods of un-activity (classroom)
Supervise and coach learners in nesting & BQM type environments
Facilitate multi-hour product, behavioral or tool change type learning experiences
Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions;
Coach and give feedback to trainees to help them fulfill performance metrics
Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution
Our most successful candidates will have:
Strong Collections background as a collector and a trainer
Earned a Bachelor’s degree in any field (Major in Education or Communication preferred)
At least 2-3 years of work experience as a Trainer
Excellent working knowledge on Microsoft Office applications (Excel, Powerpoint, Word and Outlook)
Strong English verbal and written communication skills
Strategic in developing solutions and process improvements
Willingness and ability to work in a shifting or graveyard schedule

Employment type
Full-time

Work arrangement
No