Customer Success Manager

Customer Success Manager
A high-growth, VC-backed SaaS company hiring its founding India customer success team
Location: Remote (India)
About the Company
A high-growth, venture-backed SaaS company is building its India customer success team and has partnered with Flexiple to hire. You will own real accounts and real retention from day one, shaping how the company keeps its customers growing. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.
Role Overview
As a Customer Success Manager, you will own a portfolio of accounts from onboarding through renewal, driving adoption, retention, and expansion through trusted relationships.
Key Responsibilities
Account Ownership
Own onboarding, adoption, and ongoing health for a book of accounts
Build relationships with customers and become their trusted advisor
Drive renewals and surface expansion opportunities
Retention & Insight
Track account health and act early on churn risk
Bring customer feedback back to product and leadership
Run reviews and share clear account updates with stakeholders
Ideal Candidate Profile
3 to 7 years in customer success, account management, or a related role
A track record of retaining and growing customer accounts
Strong communication, relationship, and problem-solving skills
Comfort with CRM and success tools and a reliable remote-work setup
Preferred Qualifications
Experience in B2B SaaS or with global or US or UK customers
Familiarity with tools such as HubSpot, Salesforce, or Gainsight
Comfort with a partial US or UK time-zone overlap
What We Offer
A founding customer success seat with a high-growth SaaS company
Remote-friendly, pan-India hiring with long-term placement
High ownership and a clear path to grow with the team
One application considered for this and future matched roles
Hiring Process
HR Screening → Assignment → Leadership Round 1 → Leadership Round 2 → Culture Fit

Work arrangement
No