Senior Salesforce Consultant - Service Cloud

Company Description MEIKO is a global technology and product company specializing in professional warewashing, cleaning, disinfection technology, and sustainable food waste treatment systems. With more than 3000 employees across over 30 countries, MEIKO supports professionals in delivering high-quality, hygienic, and efficient solutions. The company offers a full range of sustainable products, optimized processes, and reliable service for commercial and industrial clients. Since 1927, MEIKO has been a trusted partner, contributing to the development of future markets in hygiene and cleaning technology. MEIKO is widely recognized as a leading choice for clean, intelligent, and forward-thinking solutions.
Role Description
Translate business requirements into scalable Salesforce solutions
Configure and continuously enhance Salesforce Service Cloud (e.g., workflows, automation, case management)
Contribute to integration scenarios and ensure data consistency across systems
Act as the interface between business stakeholders, technical teams, and external partners
Collaborate closely with the external Salesforce implementation partner, with the goal of building internal expertise
Ensure quality, stability, and maintainability of implemented solutions
Create and maintain technical documentation, test scenarios, and perform testing
Work in close collaboration with international teams (India and HQ Germany)
Qualifications
5+ years of hands-on Salesforce experience in implementation projects, ideally focused on Service Cloud
Strong understanding of the Salesforce data model (objects, fields, relationships, sharing)
Solid experience in Salesforce configuration, including flows, automation, case management, and user/role management
Basic development knowledge (Apex, Lightning, LWC) with the ambition to deepen these skills
Experience with REST APIs, integrations, and version control systems (e.g., Git)
Experience working on production Salesforce environments and in agile delivery setups (e.g., Scrum)
Understanding of service and customer support processes
Experience collaborating with external implementation partners
Strong combination of process understanding and requirements engineering skills
Experience working in distributed international teams
Structured, solution-oriented working style with a strong sense of ownership and delivery
Excellent communication skills in English (C1 minimum, mandatory)
Location: Yelahanka, Bengaluru, India (On-site, no shift work, standard local working hours)

Work arrangement
No