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Company Description
MEIKO is a global technology and product company specializing in professional warewashing, cleaning, disinfection technology, and sustainable food waste treatment systems. With more than 3000 employees across over 30 countries, MEIKO supports professionals in delivering high-quality, hygienic, and efficient solutions. The company offers a full range of sustainable products, optimized processes, and reliable service for commercial and industrial clients. Since 1927, MEIKO has been a trusted partner, contributing to the development of future markets in hygiene and cleaning technology. MEIKO is widely recognized as a leading choice for clean, intelligent, and forward-thinking solutions.
Role Description
As a Salesforce Platform Administrator, you will be responsible for the administration, support, operation and continuous improvement of MEIKO's global Salesforce platform landscape, including Salesforce Sales Cloud, Salesforce Service Cloud and Marketing Cloud Account Engagement (Pardot).
You will work closely with business stakeholders, platform owners, technical experts, external implementation partners and international users to ensure platform stability, security, usability and data quality across global business operations.
Special Requirements
Location: Yelahanka, Bengaluru, India (On-site 5 days office, no shift work, standard local working hours)
Only candidates with immediate availability or a maximum notice period of 30 days will be considered
Responsibilities
Administer and support Salesforce Sales Cloud, Service Cloud and Account Engagement
Manage users, roles, profiles, permission sets and security settings across all Salesforce clouds
Maintain platform governance, security, access management and compliance-related controls
Configure and continuously enhance Salesforce using declarative tools such as Flows, Validation Rules, Approval Processes, Page Layouts, Record Types and Dynamic Forms
Support Service Cloud operations, including case management, queues, assignment rules, escalation rules and service reporting
Create and maintain reports and dashboards to support Sales, Marketing and Service organizations
Perform data quality monitoring, data cleansing, imports, exports and ongoing data maintenance activities
Monitor platform performance, usability and operational health
Support integration monitoring and coordinate resolution of interface-related incidents
Act as a key contact for user support, incident management and operational troubleshooting
Create and maintain system documentation, operational procedures, knowledge articles and training materials
Collaborate closely with business stakeholders, technical teams and external implementation partners
Support testing, release validation and deployment activities
Work in close collaboration with international teams (India and HQ Germany)
Contribute to continuous improvement initiatives and the ongoing evolution of MEIKO's Salesforce platform landscape
Qualifications
5+ years of hands-on Salesforce Administration experience in productive enterprise environments
Proven experience administering Salesforce Sales Cloud and Salesforce Service Cloud
Experience with Marketing Cloud Account Engagement (Pardot) is highly desirable
Strong understanding of the Salesforce data model (objects, fields, relationships, sharing)
Solid experience in Salesforce configuration, including Flows, automation, approval processes, reports, dashboards, security and user administration
Strong knowledge of roles, profiles, permission sets, sharing and access management concepts
Experience supporting business users and managing Salesforce operational support activities
Experience with data management, data quality monitoring, imports, exports and duplicate management
Good understanding of Salesforce security, governance and compliance best practices
Experience with integration concepts, APIs and monitoring of connected systems
Experience working on production Salesforce environments and in agile delivery setups (e.g., Scrum)
Understanding of sales, service and customer support processes
Experience collaborating with external implementation partners and distributed international teams
Salesforce Administrator Certification is required; additional Salesforce certifications are considered an advantage
Structured, solution-oriented working style with a strong sense of ownership and delivery
Work arrangement
No
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