Customer Relationship Management Executive

Company Description Emphasis architects is a growing architecture and design practice focused on delivering functional, aesthetically refined spaces for residential, commercial, and institutional clients. Based in Ludhiana, the firm emphasizes thoughtful planning, sustainable design principles, and client-centric solutions. Team members collaborate closely with clients and consultants to ensure projects align with budget, timelines, and quality standards. The organization values professionalism, clear communication, and long-term relationships, creating an environment where individuals can contribute ideas and develop their careers within the built environment sector.
Role Description This is a full-time, on-site Customer Relationship Management Executive role based in Ludhiana. The individual in this role will manage client interactions throughout the project lifecycle, including responding to inquiries, scheduling meetings, documenting requirements, and providing timely updates on project status. Responsibilities include maintaining accurate client records, coordinating with the design and project teams to address client feedback, and ensuring a consistent, positive experience for all clients. The role also involves preparing proposals and presentations, supporting follow-ups on payments and contracts, and identifying opportunities to strengthen client relationships and encourage repeat business. The executive will work closely with senior team members to streamline communication processes and support continuous improvement in client service.
Qualifications
Strong client-facing communication skills, including clear verbal and written communication, active listening, and professional email and phone etiquette.
Experience in customer relationship management, account servicing, or client coordination, preferably within architecture, construction, real estate, or related professional services.
Ability to maintain organized records and workflows using CRM tools, spreadsheets, or project management software; comfort with basic office productivity tools (e.g., MS Office or Google Workspace).
Solid problem-solving and conflict-resolution abilities, with a focus on providing practical solutions and maintaining a positive client experience.
Attention to detail in documenting client requirements, tracking commitments, and following up on tasks and milestones.
Strong time management and prioritization skills to handle multiple clients and projects simultaneously while meeting deadlines.
Educational background in business administration, marketing, communications, or a related field is preferred; relevant experience may substitute for formal education.
Ability to collaborate effectively with architects, designers, and project managers, and to work on-site in Ludhiana during standard business hours.
Professional, gender-neutral, and inclusive approach when engaging with clients and colleagues; commitment to ethical conduct and confidentiality.

Work arrangement
No