Branch Head

Company Description DTDC Express Limited is one of India’s leading integrated express logistics companies, offering a wide range of domestic and international delivery services. The organization provides technology-enabled logistics solutions to customers across multiple industry sectors, supporting varied shipping and distribution needs. DTDC operates India’s largest physically accessible express logistics network, ensuring extensive reach and timely service. With over 15,000 exclusive channel partners, the company has strong sales and service capabilities that enable reliable, customer-focused operations. DTDC continues to grow its presence by investing in technology, infrastructure, and people.
Role Description The Branch Head will oversee the overall operations, sales, and service quality of the Panipat branch in an on-site, full-time capacity. Responsibilities include managing day-to-day branch activities, ensuring timely and accurate shipment processing, and maintaining high standards of customer service. The role involves supervising and coaching branch staff, monitoring performance, and implementing process improvements to meet operational and financial targets. The Branch Head will work closely with channel partners and corporate teams to drive business growth, maintain compliance with company policies, and ensure adherence to safety and regulatory requirements. This position requires proactive problem-solving, effective resource planning, and consistent reporting of branch performance metrics to senior management.
Qualifications
Strong leadership and people management skills, with experience supervising teams in operations or logistics environments.
Operational management capabilities, including planning, workflow optimization, and performance monitoring within a branch or regional setting.
Customer service and relationship management skills to effectively engage clients, resolve issues, and support channel partners.
Business development and sales acumen, including ability to identify local market opportunities and drive revenue growth.
Analytical and problem-solving skills for handling operational challenges, resource allocation, and data-driven decision-making.
Excellent communication and interpersonal skills, with proficiency in English and local languages as needed.
Prior experience in logistics, courier, transportation, or related industries is highly desirable.
Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field preferred.
Comfort with using technology-driven tools, including basic MS Office and logistics or ERP systems.
Ability to work on-site in Panipat, with flexibility to manage extended hours during peak operations when required.

Work arrangement
No