Restaurants Reservations Agent

Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Restaurant Reservations Agent, you’re not just managing bookings and guest inquiries – you’re spreading the light and warmth of hospitality by creating memorable dining experiences for every guest.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Here's what you'll do during a typical day:
Manage restaurant reservations: Handle reservation requests, bookings, cancellations, and amendments through telephone, email, and other reservation channels. Maintain accurate booking records and ensure all guest details and special requests are properly recorded.
Provide exceptional guest service: Respond to guest inquiries professionally and efficiently, provide accurate information about restaurants, menus, opening hours, promotions, and special dining experiences, and assist guests in making the most suitable reservations.
Coordinate with restaurant teams: Communicate reservation details, special requests, VIP information, dietary requirements, and guest preferences to the relevant restaurant teams to ensure a seamless dining experience.
Maximize restaurant opportunities: Monitor table availability and reservation patterns, optimize bookings in line with restaurant capacity, and support the team in maximizing table utilization and revenue opportunities.
Maintain accurate records: Ensure the reservation system, booking diary, guest profiles, and waitlists are updated accurately and in a timely manner, including all cancellations, no-shows, and amendments.
Handle guest requests and concerns: Manage guest feedback, special occasions, and reservation-related concerns with professionalism, ensuring appropriate follow-up and resolution while maintaining the highest standards of guest satisfaction.
Maintain service standards: Follow established standard operating procedures for reservations, telephone etiquette, guest communication, and team coordination to ensure a consistent and high-quality experience.
Ensure compliance and professionalism: Adhere to hotel policies, licensing requirements, and health, safety, and fire regulations while maintaining a professional and organized reservations environment.

Work arrangement
No