Fire Suppression Service Technician

Suppression Technician
Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization. In this role, you will help customers use energy more productively and support the precision and resilience required in critical environments through dependable fire suppression service at customer sites.
Role Overview
As a Suppression Technician, you will perform service, repairs, inspections, troubleshooting, and installation work on portable fire extinguishers, kitchen hood systems, suppression gas systems, and related building system products. You will work with clean agent systems, dry chemical systems, and special hazards, manage daily service activity, and deliver professional support to customers across a range of sites, which may include government work.
Key Responsibilities
Perform service and repairs on portable fire extinguishers, kitchen hood systems, and suppression gas systems at customer sites.
Service, troubleshoot, and install equipment from multiple manufacturers, including Simplex and ANSUL.
Read and interpret blueprints, diagrams, submittals, specifications, software/systems programs, schematics, and operational product manuals.
Manage daily service calls, customer activity, and program system products.
Work with clean agent systems, dry chemical systems, and special hazards.
Perform inspections of suppression gas systems based on contract requirements.
Inspect customer systems and use smartphone-based tools and field equipment to complete assigned work.
Assist customers with questions and concerns in a timely and professional manner.
Participate in an on-call rotation for emergency service support.
How You Will Do It
Own each service visit with accountability, safety, and integrity, from arrival at the site through completion of work and documentation.
Stay close to the work and the customer by responding promptly, communicating clearly, and removing obstacles that affect service or system performance.
Use disciplined troubleshooting and follow-through to inspect, diagnose, and resolve issues efficiently.
Improve every day through candid communication and practical problem-solving, learning from each call and applying those lessons on the next job.
Work as one team with dispatch, field peers, and customers to coordinate service activity, emergency response, and contract needs.
Qualifications
FEL-A license.
Excellent communication and organizational skills.
Outstanding customer-facing service and problem-solving skills.
PC skills including Microsoft Windows, Excel, Word, and Outlook.
Ability to read and interpret technical documents, including blueprints, diagrams, submittals, specifications, software/systems programs, schematics, and operational product manuals.
Hands-on experience servicing, troubleshooting, or installing fire suppression systems, such as portable extinguishers, kitchen hood systems, suppression gas systems, clean agent systems, dry chemical systems, or special hazards.
Nice to Have
Any manufacturer certifications, such as ANSUL or Kiddie PyroChem.
RMEI and preferred Multi License.
Valid US driver's license.
Experience supporting government work or government sites.
Why Join Us
Join a team that helps protect critical operations and deliver real-world results for customers in fast-moving industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. At Johnson Controls, your work supports important systems, customer confidence, and the continued performance of essential buildings.
If you bring the technical skill, customer focus, and commitment needed for this role, we would like to hear from you.
HIRING HOURLY RANGE: $20.76 -$31.16 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.