Live opening · Posted 6 hours ago
The key details from the original listing.
Live timing from JobBeeper.
Description supplied by the original job listing.
About the Role
The Expansion Central Ops team is a global sub-function within Delivery Commercial Operations (DCO). We are the "Scale Engine" for the Account Management (AM) organization. Our mission is to empower every Account Manager to maximize their portfolio's growth at scale by ruthlessly eliminating capacity and operational friction, while building the unified tooling and operational infrastructure that enables them to save time and multiply their market impact.
Whether optimizing workflow efficiency, strategic capacity allocation, or portfolio value execution, this team ensures that global AM segments (SMB, Enterprise, and Global Brands) can transition from a reactive operational state to a proactive, high-velocity commercial growth model.
How do we replace friction with flow through technology? As a Senior Central Operations Manager focusing on AM Tooling & Digital Transformation, you are a key architect of the daily digital experience for our Account Managers. Your mission is to move beyond routine tool maintenance into continuous operational innovation—eliminating software friction by equipping AMs with integrated insights and streamlined workflows. You will help build and scale the "Unified Workspace," ensuring our tech stack empowers AMs to focus on high-value commercial impact.
What You’ll Do
Participate in "build vs. buy" evaluations and operational user research for next-generation AM workspace enhancements, aligning commercial workflow needs with technical capabilities
Partner closely with Tech, Product, and RevOps teams to define operational user requirements, prioritize software enhancements (e.g., Gainsight/CRM tools), and streamline front-line interface workflows
Identify opportunities to consolidate single-use legacy applications into unified interfaces, measurably reducing system fragmentation and clicks-to-action for field teams
Design and execute Go-To-Market (GTM) adoption strategies, training playbooks, and change management frameworks for new software rollouts to maximize field adoption and tool CSAT/NPS
Track tool adoption rates, feature utilization, and system efficiency metrics to quantify ROI and continuously refine workspace performance
Basic Qualifications
4+ years of professional experience in Product Operations, Sales Operations, Technical Program Management, Sales Technology, Commercial Excellence, or Strategic Operations, or related field
Data fluency with proficiency in data tools in Excel/Google Sheets to analyze system adoption, diagnose user friction points, and measure tooling performance
Bachelor’s degree or equivalent practical experience
Recently tracked roles with full details and direct application links.