Principal Data Center Operator I

Independently responsibility for one or more data centers, leading performance analyses across key operational areas and proactively monitoring facility health to implement significant enhancements. Drives process improvements by partnering across functions and regions, leads on-the-ground teams in incident resolution, manages escalated technical issues, and utilizes advanced automation and monitoring tools to mitigate risks. Maintains an up-to-date knowledge base, executes incident management protocols, and conducts root cause analysis to improve operations. Oversees new region builds and expansions, serves as the main liaison for expansion projects, and provides oversight for installations, repairs, inventory, and logistics—directing component upgrades and infrastructure changes to optimize data center efficiency and stability. Minimum Job Qualifications
Education and/or Experience:
11 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout
OR
Bachelor's Degree in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 7 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout
OR
Master's Degree in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 5 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout
OR
Doctorate in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 3 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout.
Job Skills:
Data Center Equipment: Demonstrated experience in installation, maintenance, and upgrades of data center physical equipment.
Data Center Operations: Demonstrated ability to perform on-site IT infrastructure support within a data center environment.
Troubleshooting: Demonstrated ability to troubleshoot and resolve complex technical issues across multiple technology domains.
Root Cause Analysis: Demonstrated ability to conduct root cause analysis and implement corrective action plans.
Preferred Job Qualifications
Education and/or Experience:
11 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout
OR
Bachelor's Degree in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 7 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout
OR
Master's Degree in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 5 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout
OR
Doctorate in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 3 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout.
Additional Experience:
Data Center or Cloud Industry Certifications.
Key Responsibilities
Data Center Site Portfolio Management:
-Independently responsibility for at least one and occasionally multiple Data Centers.
Performance Monitoring and Analysis:
-Leads performance trend analyses related to capacity, temperature, availability, cleanliness, and other aspects. Identifies significant patterns, and suggests operational improvements.
-Proactively monitors facility health at all times (power, cooling, security) and develops and implements major enhancements.
-Partners across functions and regions to identify, measure, and improve processes in alignment with industry best practices (e.g., Lean, Six Sigma), lead significant improvement projects, and ensure alignment with strategic objectives.
Issue Management and Automation:
-Leads the on-the-ground resources to resolve incidents and performs accurate communication on execution.
-Oversees and provides support for escalated complex technical issues.
-Triages and/or escalates issues, and implements advanced automation, scheduling, and monitoring tools to mitigate potential problems effectively.
-Identifies, documents, and validates issues, processes, and solutions, ensuring the data center knowledge base is comprehensive and up-to-date.
-Prepares for, and when needed executes incident or crisis management protocols in alignment with business continuity plans.
-Performs Root Cause Analysis (RCA) following crises or incidents, and updates documentation to capture process improvements.
Data Center Expansion Support: