Digital Product Owner – Phillip Capital App (P9)

Digital Product Owner – Phillip Capital App (P9)
Role Title: Digital Product Owner – Phillip Capital App (P9)
Location: Mumbai, India | Reporting To: Head – Digital Client Acquisition | Type: Full-time
Role Objective
Own and drive the end-to-end business and product performance of the Phillip Capital App, ensuring seamless customer journeys, competitive features, technical performance, compliance, and measurable ROI across digital channels.
Key Responsibilities
• Customer Journey Ownership: Optimize login, onboarding, and activation; ensure frictionless order placement across cash, mutual funds, and derivatives.
• Product Lifecycle Management: Own product vision, roadmap, and backlog; prioritize using RICE and MoSCoW; write user stories and acceptance criteria.
• Competition Benchmarking & Feature Parity: Map features against top 5 brokers; close gaps to drive adoption, volumes, and brokerage revenue.
• Customer Feedback & Ratings: Monitor app ratings and reviews; drive initiatives to improve satisfaction.
• Usage & Revenue Metrics: Own key metrics — active traders, orders per user, brokerage generated; publish regularly to management.
• Performance Monitoring: Continuously monitor app speed and stability; validate features; integrate tools for proactive issue resolution.
• Documentation & Testing: Prepare BRDs; define acceptance criteria and test cases; collaborate with QA on defect resolution.
• Error Monitoring & Compliance: Track and resolve critical errors (login, order execution, transactions); ensure regulatory compliance with risk/compliance teams before releases.
• A/B Testing: Run tests on new features and UI/UX; drive evidence-based decisions on adoption and ROI.
• Digital Asset Parity & Device Monitoring: Maintain parity across desktop, website, and app; test across iOS/Android and devices.
• Security & Data Privacy: Ensure compliance with SEBI/RBI/GDPR-equivalent standards; partner with InfoSec on vulnerabilities.
• Accessibility & Inclusivity: Ensure WCAG compliance across languages and user segments.
• Innovation & Emerging Tech: Explore AI/ML, robo-advisory, and personalization; evaluate fintech partnerships.
• Governance & Risk Management: Establish release governance frameworks; ensure risk assessments before launches.
• Stakeholder Communication: Act as single source of truth for product vision and KPIs; align engineering, design, marketing, and compliance teams.
Required Skills & Experience
6–10 years in digital product management or ownership roles. Strong understanding of capital markets, trading platforms, mutual funds, and derivatives. Track record in journey design, benchmarking, performance monitoring, and A/B testing. Experience with RICE/MoSCoW, Agile methodologies, security, accessibility, and governance frameworks. Analytical mindset with strong stakeholder management skills.

Work arrangement
No