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Technical Support Engineer
A Fortune 200 company building its Global Capability Centre (GCC) technical support team in India
Location: Remote (India)
About the Company
A Fortune 200 company is building its Global Capability Centre (GCC) in India and has partnered with Flexiple to hire its technical support engineers. You will resolve complex product and platform issues for a marquee global brand as the centre scales. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.
Role Overview
As a Technical Support Engineer, you will troubleshoot and resolve technical issues for enterprise customers, working closely with engineering to escalate and close out complex cases.
Key Responsibilities
Technical Troubleshooting
Diagnose and resolve product, platform, and integration issues reported by customers
Reproduce bugs, gather logs, and work with engineering on root-cause fixes
Maintain a high first-contact resolution rate across tickets
Escalation & Documentation
Triage and escalate complex or unresolved issues to the right engineering team
Document fixes and known issues in the internal knowledge base
Communicate technical updates clearly to both technical and non-technical stakeholders
Ideal Candidate Profile
2 to 6 years in technical support, application support, or a related engineering role
Working knowledge of SQL, APIs, and at least one scripting language
Strong troubleshooting instincts and a methodical approach to root-cause analysis
Clear written and spoken English and a reliable remote-work setup
Preferred Qualifications
Experience supporting a SaaS, cloud, or enterprise software product
Familiarity with tools such as Zendesk, Jira, or Freshdesk
Comfort with a partial US or UK time-zone overlap
What We Offer
A founding technical support seat within a Fortune 200 company's GCC
Remote-friendly, pan-India hiring with long-term placement
Direct exposure to engineering teams and enterprise-scale systems
One application considered for this and future matched roles
Hiring Process
HR Screening → Technical Assessment → Leadership Round 1 → Leadership Round 2 → Culture Fit
Work arrangement
No
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