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Title: Workday PSA / Projects Support Consultant
Location: Remote – India
Employment Type: Contract
Time Zone Requirement: Must be available to work during U.S. Eastern Time (ET) business hours, with flexibility to align with the team between 9:00 AM–5:00 PM ET
Engagement: Ongoing Project / Production Support
Position Overview
We are seeking an experienced Workday PSA (Professional Services Automation) / Projects Functional Support Consultant based in India to support an ongoing Workday implementation and production support engagement.
This is a contract opportunity and the ideal candidate must be comfortable working during U.S. Eastern Time (ET) business hours and able to provide consistent daily support aligned with our U.S.-based team.
We are looking for a hands-on Workday functional consultant who can independently investigate production issues, troubleshoot problems, configure solutions, perform testing, and work directly with business stakeholders.
This is not primarily a project management or high-level architecture role. Strong hands-on experience with Workday Projects/PSA, production support, configuration, business processes, reporting, troubleshooting, and testing is essential.
Mandatory Skills & Qualifications
Candidates must have the following:
5+ years of hands-on Workday experience in implementation, configuration, administration, or production support.
Strong hands-on expertise in Workday PSA / Projects, including project setup, project transactions, project costing, and project-related business processes.
Production Support & Troubleshooting experience, including incident management, root-cause analysis, issue resolution, and handling business-critical Workday issues.
Workday Configuration & Business Processes experience, including configuration, enhancements, condition rules, approvals, validations, and related Workday business processes.
Workday Reporting & Testing experience, including custom reports, calculated fields, report troubleshooting, test planning, execution, and defect resolution.
Strong Communication & Independent Working Skills, with the ability to interact directly with business users, gather requirements, prioritize issues, and deliver solutions with minimal supervision.
Key Responsibilities
Provide functional production support for Workday PSA / Projects and related Workday Financial Management functionality.
Analyze, troubleshoot, and resolve Workday Projects issues reported by business users and stakeholders.
Configure and maintain Workday Projects/PSA business processes, workflows, validations, and related functionality.
Support project-related transactions, including project setup, project costing, project billing, project accounting, and project reporting.
Investigate production issues and perform root-cause analysis to identify recurring problems and recommend permanent solutions.
Develop and implement enhancements and configuration changes based on business requirements.
Create, modify, and troubleshoot Workday custom reports, calculated fields, and reporting requirements.
Support integrations and collaborate with technical teams when issues involve downstream or upstream systems.
Perform unit testing, system testing, regression testing, and support UAT activities for Workday changes.
Prepare test scenarios and validate configuration changes before deployment to production.
Participate in Workday releases, identify impacts to PSA/Projects functionality, and support post-release validation.
Manage multiple support tickets and prioritize issues based on business impact and urgency.
Communicate status, risks, dependencies, and resolutions clearly to stakeholders.
Work independently in a remote environment while maintaining availability during U.S. Eastern Time business hours.
Preferred Qualifications
Workday certification in Financial Management, Projects/PSA, or a related Workday functional area.
Experience supporting Workday Financial Management in addition to Projects/PSA.
Experience with Workday integrations and understanding of integration touchpoints affecting Projects.
Experience working in a production support or AMS environment.
Strong understanding of finance and project accounting concepts.
Experience with Workday Community, release management, and Workday support methodologies.
Work arrangement
No
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