Program Management Sr Analyst

Manage the delivery of transitional services, ensuring compliance with terms and conditions of the TSA Contract
Define and maintain the scope of transitional services, applications and infrastructure
Assess the impact of scope changes and prioritize them based on business needs
Facilitate communication and collaboration among stakeholders, including the service providers, clients, and other relevant parties
Resolve issues and escalate as necessary to ensure minimal disruption to services
Assist with necessary information for the development and implementation of transition plans
Oversee and support of the transitional services BTB projects, ensuring they are delivered on time and budget
Key Responsibilities:
Provide support for the management of the transitional services activities including providing advice and guidance regarding governance and control of build the bank projects
Provide administrative support to the TSA Manager, helping to maintain the integrity of the Golden Source and collating and delivering accurate and timely reporting to the Service Management team for management consumption
Apply the service transition governance framework to assure the provision of services that meet business needs and are delivered according to agreed conditions
Provide support for transitional services enabling the escalation and resolution of service transition management issues, removal of blockers, and management of risks, issues, and dependencies
Participate and facilitate service transition forums highlighting risks and issues relating to the deployment of new/changed services
Work with service providers to drive the integration of Operational Services
Enforce and follow procedures/processes to maintain updated information related to services in scope
Develop, implement, and maintain robust procedures and processes to govern BTB requirements, ensuring timely and effective delivery
Key Success Metrics:
On-Time completion rate for scope changes
Transitional services BTB Project timely delivery of estimates and Statement of Work generation
Effective governance frameworks implemented and adopted by all stakeholders
Zero critical audit findings or regulatory breaches during the TSA related to service management
Existing documentation available for any pre-established auditable requirement
Timely achievement agreed actions
Qualifications and Skills:
Education: Bachelor’s degree in engineering, Computer Science, Information Technology, or a related field. A master’s degree is preferred
Proven experience in Financial service management -
Strong organizational skills, capable of navigating complex global/local governance structures
Strategic mindset with strong analytical and problem-solving skills
Ability to manage multiple priorities in a high-pressure environment and to lead and coordinate activities across different teams
Technical background in IT infrastructure and/or development
Expertise working with IT projects and an awareness of common methodologies like Agile and Waterfall
Stakeholder management: excellent interpersonal, networking, and communication skills to effectively communicate complex issues to various stakeholders, both technical and non-technical
Strong analytical and problem-solving skills to resolve issues and improve service delivery
A resilient attitude to navigate challenges and adapt to changing requirements
Highly fluent in Spanish and English (written and verbal)
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Job Family Group: Project and Program Management
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Job Family:Program Management
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Time Type:Full time
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Most Relevant Skills Please see the requirements listed above.
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Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
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