Desktop Support Engineer

Company Description Care Infotech is an IT services organization that provides backup support for desktops, laptops, and servers for a variety of clients. The company offers on-call and day-based IT support services, helping businesses maintain reliable and secure technology environments. Care Infotech focuses on practical, hands-on solutions that keep end-user systems running smoothly. Team members work directly with customers to resolve issues quickly and minimize downtime. The company values responsive service, technical reliability, and clear communication with its clients.
Role Description The Desktop Support Engineer is a full-time, on-site role based in Aizawl. This role is responsible for providing day-to-day technical support for desktop computers, laptops, printers, and related hardware, including installation, configuration, and maintenance. The Desktop Support Engineer will diagnose and troubleshoot hardware and software issues, resolve user support requests, and perform routine checks to ensure systems remain stable and secure. The role also includes coordinating with other IT team members when necessary, maintaining documentation of support activities, and delivering clear, courteous communication to end users. The engineer may be required to respond to urgent support calls and assist with backup support for servers and other infrastructure as needed.
Qualifications
Strong skills in Desktop Computers and Computer Hardware, including installation, configuration, and replacement of components.
Experience in Technical Support and Troubleshooting, with the ability to diagnose and resolve user issues efficiently.
Ability to provide Printer Support, including setup, connectivity, and resolving print-related problems.
Working knowledge of operating systems (such as Windows) and common office productivity software.
Good communication skills and a customer-focused approach to service.
Ability to work independently on-site in Aizawl and manage multiple support requests.
Relevant technical certification or diploma in IT, computer science, or related field preferred.
Prior experience in desktop or field support roles is an advantage.

Work arrangement
No