Customer Support Executive

Company Description Exponent Energy is an energy startup focused on enabling rapid charging solutions for electric vehicles. The company has developed technology that unlocks a full charge in approximately 15 minutes for EVs across various vehicle formats and Li-ion cell configurations. Exponent Energy aims to make fast, reliable charging accessible and practical for both commercial and personal electric mobility. Team members join a fast-paced environment that values innovation, problem-solving, and real-world impact in the clean energy space.
Role Description The Customer Support Executive is a contract, on-site role based in Bengaluru. This role involves handling queries, monitoring and issues across multiple channels, providing timely and effective support, and ensuring a positive experience for EV owners and partners using Exponent Energy’s solutions. Day-to-day responsibilities include responding to inbound support requests, troubleshooting basic technical and operational problems, coordinating with internal teams for escalations, and maintaining accurate records of interactions in support tools or CRM systems. The executive will monitor feedback, assist with onboarding and usage guidance, and proactively follow up to ensure customer satisfaction and service continuity.
Qualifications
Candidates should possess strong Support and Service skills focused on clear communication and problem resolution.
Candidates should possess skills in Online Support and Satisfaction, including managing call, chats, or emails and tracking issue closure quality.
Candidates should possess Technical Support skills, with the ability to understand product features, basic troubleshooting steps, and escalation workflows.
Relevant experience in customer-facing roles within technology, EV, or energy sectors is beneficial.
Strong spoken and written Kannada, Hindi & English skills proficiency in regional languages is a Mandatory
Ability to work on-site in Bengaluru, manage time effectively, and remain calm under pressure.
Flexible to work under rotational shift.
A diploma or bachelor’s degree in any discipline, or equivalent practical experience in customer support.

Work arrangement
No