Business Analyst

Deliver exceptional customer service by managing user access requests and supporting secure business operations. Join a team where your expertise in access management promotes real business impact. Collaborate with talented professionals, promote process improvements, and support critical access needs. Your problem-solving skills and commitment to customer service are valued here. Make a difference in a fast-paced, supportive environment.
As a Business Operations Analyst in the Access Management Group Center of Excellence, you deliver quality customer service to internal clients by processing user access requests and resolving access issues. You leverage multiple tools and systems to execute access administration and serve as a liaison between business partners and technology teams. You ensure compliance with access control policies and standards, supporting secure business operations. You work collaboratively with colleagues and stakeholders to provide clear, effective solutions. Your contributions help maintain a safe and productive workplace for everyone.
Job Responsibilities
Process user access requests using multiple tools and systems
Deliver high-quality customer service to internal clients
Resolve access issues and serve as a liaison to business partners
Ensure compliance with access control policies and standards
Collaborate with team members and stakeholders to address access needs
Communicate clearly and professionally with all levels of employees
Provide accurate problem identification, escalation handling, and ticket documentation
Take ownership of client issues and engage appropriate parties for resolution
Support production activities and maintain detailed records
Influence and partner with colleagues across the organization
Multitask and deliver results in a fast-paced environment
Required Qualifications, Capabilities, and Skills
Bachelor’s degree or equivalent experience
Strong skills in Microsoft Excel and PowerPoint
Demonstrated problem-solving skills with a customer service focus
Excellent written and verbal communication skills
Ability to collaborate and partner with business stakeholders
In-depth knowledge of access controls and business function access needs
Experience providing production support and handling escalations
Ability to work with employees at all levels, including executives
Strong organizational and time management skills
Ability to deliver results in a fast-paced environment
Experience leading small to medium-scale initiatives and projects
Preferred Qualifications, Capabilities, and Skills
Previous experience with access administration or risk/controls
Strong understanding of strategy and technology across the firm
Demonstrated ability to influence people internally and externally
Ability to present access information in clear business terms
Experience supporting multiple lines of business
Familiarity with office automation tools
Experience in a Center of Excellence or similar environment