Client Support Specialist

About Unolo
Unolo is a fast-growing B2B SaaS company providing Field Force Management solutions to businesses across India. Our platform helps organizations manage employee attendance, GPS tracking, task management, and workforce productivity. Trusted by companies like Uber, Adani, Hero, Amul, Reliance, Intel, and NoBroker, Unolo serves thousands of business users every day.
About the Role
We are looking for a Client Support Executive to deliver exceptional support to our business clients. You will be responsible for handling client queries, resolving issues, ensuring timely responses, and delivering a seamless support experience through calls, emails, and support tickets.
Key Responsibilities
Handle client support tickets and inbound/outbound client calls.
Respond to client queries via calls, emails, and support tools.
Ensure timely resolution of client concerns while maintaining SLA and First Response Time (FRT).
Maintain accurate ticket documentation and ensure timely closure.
Follow up with clients to ensure complete resolution and satisfaction.
Coordinate with internal teams to facilitate timely query resolution.
Deliver clear, professional, and empathetic communication across all client interactions.
Contribute to FAQs and internal knowledge base documentation.
Requirements
Bachelor's degree in any discipline.1–3 years of experience in Client Support, Customer Support, Customer Service, Customer Experience, or Client Relationship Management, preferably in a B2B environment.
Experience handling business clients through calls, emails, and ticketing systems.
Excellent verbal and written communication skills.
Strong customer handling and problem-solving abilities.Experience with Freshdesk, Zoho CRM, Zendesk, or similar ticketing platforms is preferred.
Customer-first mindset with strong ownership and accountability.
Comfortable working in a fast-paced, collaborative environment.

Work arrangement
No