Delivery Business Analyst

Overview
CHAMP Cargosystems provides the most comprehensive range of integrated IT solutions and distribution services for the air cargo transport chain. Our portfolio spans core management systems, messaging services, and eCargo solutions. These include applications designed to meet customs and security requirements, quality optimization, as well as e-freight and mobility needs. Our products and services are recognized globally under the Cargospot and Traxon brands.
We serve over 200 airlines and GSAs, connecting them with approximately 3,000 forwarders and GHAs worldwide. Our solutions help customers, and their clients, adapt to the critical and ongoing changes in air transport logistics and meet the demands of global trade.
Headquartered in Luxembourg, CHAMP Cargosystems operates offices in London, Zurich, Frankfurt, Manila, Singapore, and Atlanta.
** This role is under COO Office - Delivery Department**
The Delivery Business Analyst is responsible for identifying and understanding customers' business issues and processes, defining and documenting customer needs, and providing functional requirements and expertise for translating these needs into CHAMP solutions. The Business Analyst ensures that solutions comply with CHAMP's processes, validates and enhances customer requirements, manages change requests, and propose technical solutions and pricing models to meet business requirements, thereby ensuring financial profitability and supporting business growth.
Accountable for a documented, feasible and costed solution position that Sales can carry to the customer and Delivery can execute without reinterpretation.
Location: Spain (Preferred)
While Spain is the preferred location for this role, we embrace a flexible approach and welcome applications from talented professionals based in the United Kingdom, Luxembourg subject to local employment requirements.
Responsibilities :
Be the primary interface for salespersons to support customers’ engagements on technical & commercial matters.
Analyze and document customer requirements and business process.
Work with customers to better understand their business models and develop sound solution design to meet the customer's requirements.
Provide customers with comprehensive, up-to-date information on CHAMP products, product enhancements, and new solutions, through customer meetings and workshops.
Support the technical qualification of customers' communication and data exchange needs through knowledge of current new or evolving technologies and CHAMP solution portfolios.
Identify and recommend sound solutions built through CHAMP portfolio of products to meet customers’ demands.
Liaise with various internal stakeholders to determine effort, feasibility, scheduling, etc. Provide input to bid team for pre-sales activities (e.g., customer proposals generation, risk analysis, pricing, customer presentations, work breakdown structures etc.) ultimately to build business case for customer proposals.
Work closely with project managers to ensure efficient transfer of projects for implementation.
Facilitate designs to be efficiently implemented Right the First Time (RFT) and smoothly transitioned into service operation.
Act as functional subject matter expert on the air cargo operational processes in scope for the engagement, including but not limited to booking and capacity management, export and import handling, documentation and customs, rating, and billing.
Perform structured fit-gap analysis against the standard product offering and record, for each gap, the operational consequence of not meeting it, so that scope decisions rest on business impact rather than customer preference.
Challenge requirements that describe the customer's existing system rather than the customer's business need and reformulate them in process terms.
Maintain a traceable line from each requirement to its source stakeholder and to the solution element that satisfies it.
Produce clear specifications that a build team can execute.
Document to a standard that supports later audit and contractual reference without rework.
For smaller and medium projects, support the customer in preparing the test scenarios, Coordinate securing of test data from client for build testing and user acceptance testing.
Assemble and maintain the conformance evidence: requirement, design decision, build output, test result, that supports the solution gating across project stages.
Deliver customer familiarization training on the standard solution before solution design begins.
Deliver key user training ahead of user acceptance testing, so the customer's users can test the solution.
Knowledge, Skills and Abilities :
Customer focused.
Excellent interpersonal skills.
Excellent written and verbal communication skills. Demonstrated ability to work effectively in diverse groups at various levels of the organization.
Domain: fluency in the air cargo operational processes in scope, independent of any specific system.
Analytical: structured fit-gap analysis, with the consequence of each gap articulated rather than listed. Traceability: every requirement linked to a source and to the element that satisfies it.
Facilitation: run workshops that reach decisions, with a named owner and a recorded rationale per open point.
Commercial judgement: where two routes meet the same requirement, selects the more time- and cost-efficient one, and can explain the basis of the choice.
Excellence: distinguishes what the customer asked for from what the customer needs, and records both; documentation is audit-ready by default; raises the scope of the question early rather than deciding beyond authority.
Team skills: hands work to engineers and QA so the receiver can act unaided.
Leadership: reviews the work of others; develops the grades below.
Achieve and maintain internal Cargospot Neo product certification once appointed.
Ability to work independently.
Knowledge of Microsoft Office tools, Power BI is a plus.
Education and Experience :
Bachelor’s degree in computer science, Mathematics, Business or Engineering.
+5 years’ experience in business analysis including experience of building user cases.
Demonstrable subject matter expertise in air cargo operational processes, including but not limited to booking and capacity, export and import handling, documentation and customs, rating and billing, or revenue accounting, with depth in at least one area.
Participation in all phases of at least one full software implementation lifecycle for an external customer, from requirements through to go-live.
Experience producing functional specifications.
Employment is subject to satisfactory reference and background checks, where applicable and permitted by local law.
Security : the successful candidate will have to comply with CHAMP Security Requirements (including but not limited to CHAMP’s IT Security Policies, especially the ISMS Policy and the Acceptable Use Policy, mandatory courses, confidentiality and data protection, use of company assets, and incident reporting).
CHAMP Cargosystems is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, ethnic background, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Please note that any personal data that you submit along with your application will be processed by CHAMP and may be processed by any of its global entities as necessary. These data will be treated in strict compliance with the applicable data protection legislation (i.e. the Law of 2 August 2002 on the protection of individuals with regard to the processing of personal data, as amended, and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, - the GDPR -, which entered into force on 25 May 2018, as well as any other subsequent regulation). Please follow the link to the CHAMP Candidates Privacy Notice for further information.

Work arrangement
No