Account Manager

Powtoon is a leading AI-powered visual communication platform trusted by 95% of the Fortune 500 to transform how organisations communicate, train, onboard, and scale knowledge.
From AI-generated video and enterprise branding to interactive avatars and global localisation, Powtoon helps businesses turn complex information into engaging, scalable experiences across the workforce.
As our Enterprise business continues to grow, we are looking for a commercially-minded Account Manager to partner with strategic customers, drive measurable business outcomes, and own retention and expansion across a portfolio of Mid-Market and Enterprise accounts.
This is a strategic, commercially accountable role focused on:
Account management, customer outcomes
revenue retention
expansion growth
executive stakeholder management
long-term partnership building
You will work closely with Sales, Product, and Leadership teams while acting as a trusted advisor to some of the world’s most recognised organisations.
What You’ll Be Responsible For
Manage and grow a portfolio of Enterprise and Mid-Market customers
Build trusted relationships with senior stakeholders across L&D, HR, Internal Communications, Enablement, IT, and Transformation teams
Deeply understand customer goals, organisational priorities, and success metrics
Drive onboarding, adoption, engagement, and long-term value realisation
Lead strategic business reviews focused on outcomes, ROI, and growth opportunities
Identify and progress expansion opportunities in partnership with Account Executives
Use customer data and platform insights to proactively drive adoption and reduce risk
Act as the voice of the customer internally by collaborating closely with Product and Leadership teams
Help customers scale their use of AI-powered communication and enablement across their organisation
What Makes Someone Successful Here
You’re commercially minded and genuinely enjoy helping customers succeed
You’re consultative rather than reactive
You know how to build credibility with senior stakeholders
You can uncover business pain points and translate them into growth opportunities
You combine relationship-building skills with analytical thinking
You thrive in fast-moving environments where ownership and autonomy matter
You’re excited by AI, transformation, and the future of workplace communication
Requirements
What We’re Looking For
3–6+ years experience in Customer Success, Account Management, or commercial post-sales roles within B2B SaaS
Experience owning retention, renewals, or expansion targets
Comfortable managing Enterprise or strategic customer relationships
Strong commercial acumen and analytical capability
Ability to interpret customer usage data and translate insights into action plans
Strong discovery, presentation, and storytelling skills
Experience partnering closely with Sales teams on expansion opportunities
Excellent written and spoken English
Nice to Have
Experience working with Enterprise L&D, HR, Internal Communications, or Enablement teams
Experience with AI-enabled, transformation, or communication-focused platforms
Familiarity with HubSpot, Salesforce, Gainsight, or similar CRM/CS tools
Benefits
Why Join Powtoon?
Join a profitable, growing global SaaS company used by millions worldwide
Work with globally recognised Enterprise customers
Play a visible role in one of the company’s fastest-growing business areas
Be part of a collaborative, ambitious, and entrepreneurial culture
Hybrid working from our Central London office (Aldwych)
Weekly Deliveroo allowance
Fully stocked office
Volunteering initiatives
CycleScheme

Work arrangement
No