Live opening · Posted 20 days ago
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Description supplied by the original job listing.
We are looking for a Pre-Sales & Delivery Lead to bridge the gap between our sales pipeline and successful, on-ground program execution. You will be the technical/solutions voice in client conversations (schools, institutions, corporates) before the deal closes, and the accountable owner for making sure what was promised actually gets delivered on time and to quality — for Makerspace and Innovation Lab programs.
This role suits someone who’s comfortable in a client-facing solutioning role but equally hands-on when it comes to ensuring smooth execution, lab setup, and stakeholder satisfaction post-sale.
Pre-Sales
• Partner with the Sales team on client meetings/pitches — understand the client’s (school/institution/corporate) requirements and translate them into a solution proposal
• Design customized program/lab proposals (curriculum scope, equipment list, timelines, facilitator requirements, pricing inputs) based on client needs
• Create and present solution decks, demos, and proof-of-concept sessions to prospective clients
• Respond to RFPs/RFIs with technical and program-specific inputs
• Work closely with Curriculum/Product teams to ensure proposed solutions are deliverable and realistic
• Support pricing/costing discussions by providing accurate delivery-effort estimates
Delivery Ownership
• Own the end-to-end implementation of signed programs — from kickoff to go-live to steady-state operations
• Coordinate lab setup: equipment procurement/installation, space planning, safety compliance
• Ensure curriculum, facilitators, and schedules are aligned and ready before program launch
• Act as the primary point of contact for the client during implementation and ongoing delivery
• Track project timelines, budgets, and resource allocation across multiple concurrent client accounts
• Set up governance cadences (weekly/monthly reviews) with client stakeholders to track progress and resolve issues
Client Relationship & Account Health
•Build strong relationships with school/institution stakeholders (principals, admins, procurement heads)
•Proactively flag risks (delays, resource gaps, quality issues) before they become escalations
•Gather client feedback and satisfaction data to support renewals/upsells
•Identify expansion opportunities within existing accounts (additional labs, upgraded modules, more locations) and loop in Sales
Cross-functional Coordination
•Work with Curriculum team to customize/adapt content for specific client needs
•Work with Operations/Procurement to ensure timely equipment and material delivery
•Work with Finance on invoicing/billing milestones tied to delivery stages
•Provide structured handover from Sales to Delivery and ensure nothing is lost in translation
Requirements
Experience - 4–8 years of experience in pre-sales, solutions consulting, program/project delivery, or client success roles (adjust based on seniority) - Experience in EdTech, STEM education, Makerspace/Lab setup, or B2B services with a strong execution component - Proven track record of managing client relationships and multi-stakeholder projects end-to-end
Skills - Strong solutioning/consultative skills — able to translate client needs into a workable, costed proposal - Excellent presentation and stakeholder communication skills (comfortable pitching to school leadership, procurement teams, or corporate clients) - Project management skills — able to manage multiple accounts/timelines simultaneously - Working understanding of Makerspace/STEM lab components (equipment, curriculum, facilitator models) — doesn’t need to be deeply technical, but needs enough fluency to solution credibly - Comfortable working cross-functionally across Sales, Curriculum, Operations, and Finance - Strong problem-solving skills — able to unblock delivery issues quickly
Work arrangement
No
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