Collections Team Lead

WeCredit is hiring | Team Leader – Collections
Location: Transport Nagar, Udaipur, Rajasthan
Working Days: 6 Days a Week
Key Responsibilities:
Lead, manage, and motivate a team of Collections Executives to achieve daily, monthly, and overall collection targets.
Monitor individual and team performance, productivity, and collection efficiency.
Allocate accounts/portfolios to team members and ensure timely follow-up and resolution.
Track collection performance and take corrective actions to improve team productivity and recovery rates.
Provide regular guidance, coaching, and on-the-job support to collection executives.
Conduct regular performance reviews and identify training and development requirements.
Monitor daily collection reports, MIS, and key performance indicators.
Ensure adherence to company policies, collection processes, and professional customer interaction standards.
Handle escalations and support the team in resolving complex customer/account-related issues.
Coordinate with internal teams to ensure smooth collection operations and timely resolution of pending cases.
Identify performance gaps and implement effective strategies to improve collections and reduce delinquency.
Prepare and communicate regular performance updates to management.
Key Requirements:
Prior experience in Collections is mandatory.
Proven experience in Team Handling / Team Leadership.
Experience managing a team of Collection Executives will be preferred.
Strong understanding of collection processes, follow-ups, recovery, and delinquency management.
Target-oriented approach with a strong focus on achieving collection and productivity targets.
Good communication, leadership, problem-solving, and interpersonal skills.
Ability to work in a target-driven and fast-paced environment.
Interested candidates can share their updated CV on Lakshay.Chhabra@wecredit.co.in and 9218115990
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