Live opening · Posted 20 days ago
Head of Customer Support (E-commerce Experience)
BPRJ · India (Remote)
You are 20 days behind. JobBeeper subscribers saw this role while it was still new.
At a glance
The key details from the original listing.
CompanyBPRJ
LocationIndia (Remote)
Work modeNo
Source
Linkedin
Listed20 days ago
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About the role
Description supplied by the original job listing.
Company Description Hiring for a US Based D2C Healthcare brand.
CTC: 12-15 LPA
Must Have: Previous experience of handling a team of 100+
Qualifications
Strong customer-facing skills, including Customer Support, Customer Service, and a focus on Customer Satisfaction.
Demonstrated Analytical Skills, with the ability to interpret data, identify trends, and drive process improvements.
Experience providing or overseeing Technical Support in a multi-service or multi-industry environment.
Proven ability to lead and develop remote teams, including performance management and coaching.
Excellent verbal and written communication skills, with clear, professional, and inclusive interaction styles.
Experience using CRM, ticketing, or helpdesk systems, and comfort working with digital collaboration tools.
Bachelor’s degree in business, communications, or a related field, or equivalent practical experience.
Background in customer operations within professional services, consulting, or technology environments is beneficial.
Work arrangement
No
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