Coordinator OTC Helpdesk

Exceptional Hospitality Starts with You
This role is based at our corporate office in Memphis, TN
This is your chance to be part of a Finance Team that is a critical business partner that manages all global activities related to financial performance, accounting, tax, forecasting, risk management, and asset management. As a Coordinator, OTC Hotel Accounting, reporting to the Team Lead, OTC Hotel Accounting, you will manage incoming Help Desk calls, emails, and voicemails. Your responsibilities will include resolving accounts receivable and guest disputes. These disputes are transient in nature. You will also post payments received from Group Catering and Event Sales clients in the advance deposit database. Additionally, you will process guest refunds and support collections activities.
What you'll do during a typical day:
Provide research support for Accounts Receivable (AR) or guest (transient) disputes and compile supporting documentation.
Engage hotel teams to help identify issues, resolving disputes, and obtaining client information.
How you'll collaborate with others:
Collaborate with hotel teams to gather information, resolve discrepancies, and support dispute resolution.
Partner with the Team Lead and team members to review and process required adjustments. Work with finance and corporate teams to ensure, accurate account resolution.
What It Takes to Make the Stay
You have these minimum qualifications:
Two (2) years of work experience in a corporate environment
Knowledge of business mathematics, including calculating percentage changes and weighted averages
It would be useful if you have:
Basic understanding of Microsoft Excel, including manipulating spreadsheets
Call Center experience
Hospitality background
How We'll Help You Thrive
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Work arrangement
Hybrid