Customer Relationship Executive

Industry: EdTech / Education Management
Department: Customer Relationship
Location: Lucknow
Working Hours: 10:00 AM – 7:00 PM
Working Days: 6 Days a Week
Job Summary
We are looking for a proactive and customer-focused Customer Relationship Executive (CRE) to manage student relationships, provide timely support, and ensure a smooth experience throughout the admission and post-admission journey.
The ideal candidate should have strong communication skills, a problem-solving mindset, and the ability to coordinate effectively with students, counsellors, universities, and internal teams.
Key Responsibilities
Manage and maintain relationships with students after admission.
Handle student queries related to online MBA programs, university processes, fees, documentation, classes, examinations, and other academic requirements.
Provide timely and accurate information to students through calls, WhatsApp, and email.
Follow up with students to ensure successful completion of admission and onboarding formalities.
Coordinate with university and internal teams to resolve student concerns.
Maintain accurate records of student interactions, queries, and resolutions in the CRM.
Track pending requests and ensure timely closure.
Proactively contact students for important updates, deadlines, and university communications.
Handle customer complaints professionally and work towards satisfactory resolution.
Ensure a positive student experience and maintain strong customer relationships.
Identify opportunities for additional services or program upgrades where applicable.
Prepare regular reports related to student queries, follow-ups, and issue resolution.
Escalate complex or unresolved issues to the concerned senior/team manager.

Work arrangement
No