Software Engineer

We are looking for a Software Engineer for our Global Product Support organization. The role involves issue investigation, root-cause analysis, technical documentation, and collaboration with engineering and support teams.
Role & Responsibilities:
Troubleshoot complex software, application, system, and network issues.
Perform root-cause analysis using logs, system data, and diagnostic tools.
Develop scripts/tools for troubleshooting and automation.
Support Linux, Windows Server, virtual machines, and network environments.
Troubleshoot IP networking, switches, routers, and firewalls.
Work with distributed systems, data processing, and messaging platforms.
Clearly document issues, findings, resolutions, and technical procedures.
Collaborate with Engineering, IT, and cross-functional teams to resolve issues.
Eligibility Criteria:
Mandatory Skills:
BS/MS in Computer Science, IT, Computer Engineering, or related field.
3+ years of experience in software support and troubleshooting.
Programming/scripting experience in Python, Java, Shell, SQL, or R.
Familiarity with Hadoop core services.
Experience with Kafka, Flume, Solr, or similar messaging/data-processing systems.
Hands-on experience with Linux Command Line.
Experience with Microsoft Windows Server.
Hands-on knowledge of IP networking, switches, routers, and firewalls.
Experience with Virtual Machines.
Good understanding of JSON and other file formats.
Preferred Skills
Excellent communication, documentation, and analytical skills.
Strong problem-solving skills and ability to troubleshoot complex systems.
Experience with distributed systems or data pipelines.
Experience developing automation and diagnostic tools.

Work arrangement
No