Delivery Manager

Role: Delivery Manager
Location: WFO - Kochi
Experience: 15 years
Primary Skills: Strong SDLC, Project Management, Client relationships, Account management, Budgeting and SOWs, People management, Hiring
Role Overview
We are looking for an experienced Delivery Manager to take end-to-end accountability for delivery and account management. The role will be responsible for delivery assurance, client relationships, P&L management, people leadership and operational governance.
Key Responsibilities
Own end-to-end delivery assurance and account management.
Manage P&L, budgets, SOWs and account profitability.
Build and strengthen trusted client relationships and work closely with Client Partners.
Lead multiple software development projects and ensure quality, timely delivery and profitability.
Manage resource allocation, capacity planning and utilization across projects.
Act as the escalation point for delivery, development and project-related issues.
Ensure adherence to internal delivery, governance and operational processes.
Lead team development, mentoring, performance management and succession planning.
Support hiring and resource planning at the account level.
Contribute to proposals, account initiatives and client case studies.
Mandatory Skills
Strong SDLC and software delivery experience.
Strong Project/Program Management experience.
Proven Client Relationship and Account Management experience.
Experience managing P&L, budgets, SOWs and profitability.
Strong People Management and Leadership skills.
Experience managing multiple projects and billable teams.
Good to Have
Retail domain experience preferred
Exposure to AI / emerging technologies.
Experience working with Client Partners/Sales teams on account growth.

Work arrangement
No