E-commerce & Operations

Company Description
Dearist is a Mumbai-based wellness company that blends ancient wisdom with modern science to provide skin and haircare solutions. Our philosophy is centered on transparency, balance, and good intent, and we strive to build a diverse community of individuals who share our passion for high-quality products and thoughtful knowledge. Apart from products, we offer teaching and consultancy services aimed at providing holistic solutions for our customers' well-being.
Dearist was one of the finalists for BEAUTY & YOU 2023 (an grant initiative by Nykaa India & Estée Lauder International).
Role Description
This is a full-time on-site role located in Mumbai for an E-commerce & Operations professional. The individual will be responsible for managing e-commerce and offline [dermats, stores] operations, inventory management, warehousing, shopify orders, and working on other e commerce channels such as Amazon, Nykaa, etc. Day-to-day tasks include overseeing online sales platforms, optimizing product listings, handing inventory and planning, handling customer inquiries, coordinating with various departments, and providing data-driven insights to enhance performance.
Qualifications
Excellent analytical skills, with the ability to analyze sales data, identify trends, and optimize promotions and inventory levels as needed.
Manage Shopify orders, from receiving the order to fulfilment
Be able to manage customer escalations, speak to customers
Manage Logistics, reduce RTO’s
Know and understand EasyCom
Manage e-commerce platform orders + offline (dermat, stores) orders from PO’s to fulfilment.
Strong communication skills to liaise between customers, and internal teams.
Experience in managing end-to-end e-commerce operations, including logistics, order fulfillment, and payment gateways.
Manage end-to-end operations with offline retailers such as dermatologists, stores and chemists
Familiarity and on-boarding with online marketplaces such as Amazon, Myntra Nykaa, Tira etc
A degree in marketing, business administration, or a related field.
Ability to work in a fast-paced, dynamic environment with shifting priorities.
Worked in a beauty/wellness D2C company
Reporting to: Meher Jadwani (Founder & CEO)
Location: Bandra (w), Mumbai

Work arrangement
No