# Senior Manager /AGM– CRM (Real Estate)

🚨 WE ARE HIRING | SENIOR MANAGER / AGM – CRM | REAL ESTATE
📍 Location: New Shimla, Himachal Pradesh
🏢 Company: Pranav Infra & Trade Ventures Pvt. Ltd. (Taradevi's Group)
🏗️ Project: Taradevi's Enclave
💼 Experience: 7+ Years
📌 Employment Type: Full-time | On-site
👤 Reporting To: Senior Leadership / Head of Sales
🏢 About Taradevi's Group
Taradevi's Group develops premium residences and vacation homes in Himachal Pradesh.
Taradevi's Enclave, our flagship residential development in New Shimla, is designed for discerning local and second-home buyers, including HNIs, NRIs and out-of-state investors.
We believe that a premium product deserves a premium customer experience — from the moment of booking through possession and beyond.
🎯 About the Role
We are looking for an experienced Senior Manager / AGM – CRM to take complete ownership of the post-sales customer journey.
You will be the key point of accountability for every buyer's experience after booking — ensuring documentation, collections, customer communication, coordination and handover are managed smoothly and professionally.
This is a high-touch role involving premium, HNI, NRI and second-home buyers, where service quality, ownership and attention to detail are critical.
🔑 Key Responsibilities
• Manage the complete post-sales customer lifecycle — from welcome and documentation to payment milestones and possession/handover.
• Own and monitor construction-linked payment collections, including demand generation, follow-ups, outstanding dues and collection efficiency.
• Act as the primary point of contact for customers and resolve queries related to agreements, payment schedules, timelines and statutory formalities.
• Coordinate closely with Sales, Legal, Accounts and Project/Site teams to ensure every customer file is accurate and up to date.
• Manage customer documentation including allotment letters, Agreements to Sell, Sale Deeds, registration and applicable Section 118 formalities.
• Drive customer satisfaction, retention, referrals and long-term customer relationships.
• Promote and coordinate enrolment into the company's rental-management program where applicable.
• Maintain the CRM system as the single source of truth for customer status, collections, documentation and communication.
• Prepare regular MIS and management reports covering collections, ageing, customer status and escalations.
• Handle customer escalations and grievances professionally and discreetly, particularly for HNI and NRI clients.
👤 What We're Looking For
• 7+ years of experience in Real Estate CRM, Post-Sales or Customer Relationship Management, with 2–3 years in a senior/managerial role.
• Hands-on experience managing collections against construction-linked payment plans.
• Strong working knowledge of real estate documentation and RERA compliance.
• Knowledge of Himachal Pradesh land regulations, including Section 118, will be a strong advantage.
• Strong proficiency in CRM software with excellent data and process discipline.
• Excellent written and verbal communication skills in English and Hindi.
• Strong customer-service orientation with the maturity to manage demanding and high-value clients calmly.
• Strong coordination and stakeholder-management skills.
• Willingness to work on-site in New Shimla.
⭐ Nice to Have
• Experience with luxury, resort or second-home residential projects.
• Experience handling NRI customers.
• Exposure to rental, leaseback or property-management programs.
• Strong understanding of premium real estate customer experience.
💼 What We Offer
✨ A senior, high-ownership role on Taradevi's Group's flagship project.
✨ Direct access to senior leadership and clear ownership of the customer experience.
✨ Opportunity to work with HNI, NRI and premium residential customers.
✨ Compensation competitive with experience and role.
📩 How to Apply
Interested candidates can share their updated CV along with a short note highlighting their:
✔️ Real estate CRM / post-sales experience
✔️ Collections handled
✔️ Project size / number of customers managed
✔️ Experience with HNI/NRI customers
✔️ Relevant CRM and documentation experience
📧 Email: hr@taradevis.com
📱 WhatsApp: 8091550677
Subject: Senior Manager / AGM – CRM | Taradevi's Enclave
👉 If you have strong post-sales experience and believe in delivering a premium customer experience from booking to possession, we would love to hear from you.
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Work arrangement
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