Academic Assistant

Role: Academic Assistant (Asst. Manager - Student Services & Career Strategy)
Purpose:
The primary aim of the role is to increase the volume of quality enrolments in IRM’s examinations,
improve conversions and help resolve student and working professional queries. The key role will be
required to manage and implement a best practice process around admissions customer experience,
selling the IRM’s qualifications, doing follow-up calls, managing alumni relationships to push students
for further Level examinations and make weekly reports in order to make improvements to
conversion.
Required Qualification / Skills:
● Graduate
● Should have excellent written and oral communication skills.
● Should be able to handle all kinds of students and working professional queries
● Confident & energetic candidates with a positive approach on conversions
● Able to work on targets and drive sales passionately
● Confident, soft spoken and pleasing personality
● Problem solving ability and highly positive attitude
● Good listener especially when it comes to student interactions
Essential Duties and Responsibilities:
● Responsible to handle inbound & outbound inquiries
● Ensure all inquiries are well counselled and educated about IRM examinations
● Educate and create awareness about enterprise risk management
● Provide all information about the Institute positively and with the right passion so the
inquiring leads are confident about the programme
● Handling admission enquiries at the institute (Interact with prospective clients, students,
working professionals; explain admission procedures, curriculum, fees structures etc. Ensure
all admission documentation is completed effectively).
● Respond to general inquiries and provide information to students, professionals in regards to
the IRM curriculum
● Prepare MIS in respect to the inquiries made and feedback on the same
● Follow up with students as per the deadline date for enrolment
● Guide the student with proper fees structure and admission procedures
● Learn to multitask and prioritise the tasks in hand and meet targets as set by the Head of
department
● Handle the CRM software
● Effectively communicate over emails
● Interact with clients in a group through workshops
● Strategize and analyse trends, market outlook
● Ideate and execute newer sales and business development strategies
● Support marketing department with insights on inquiries, new way to promote the
programmes, etc.
● Ensure full knowledge is imparted about all courses in order to provide the information to
students and working professionals.

Work arrangement
No