Customer Experience Executive

We are hiring an immediate Customer Experience Executive at Rasayanam to join our team on-site in Gurugram.
If you believe customer support isn’t just closing tickets, but actively owning issues from first contact to complete resolution, this role is for you.
Role Essentials:
Role: Customer Experience Executive
Location: Gurugram (On-site / Office-based)
Experience: 1–3 years in D2C / E-commerce Customer Support & Escalations
Compensation: Up to ₹4.5 LPA (Fixed budget)
Joining: Immediate joiners only
What You’ll Be Doing:
Managing end-to-end inbound & outbound customer interactions across calls, WhatsApp, and email.
Handling order escalations, refunds, replacements, and RTO coordination with logistics partners.
Maintaining daily trackers, CSAT, FCR, and CRM metrics.
Collaborating with warehouse, operations, and finance teams to solve customer pain points without unnecessary back-and-forth.
Who Should Apply:
You have solid hands-on experience handling calls, CRM/ticketing platforms, and basic Google Sheets/Excel reporting.
You communicate clearly, empathize with customers, and remain calm during escalations.
You can join immediately and work out of our Gurugram office.
👉 How to Apply:
Send your updated resume to sejal@rasayanam.in with the subject line "Application: Customer Experience Executive - [Your Name]" or drop a direct message.

Work arrangement
No