Operations Manager

mea
At mea, our mission is to make customers’ lives easier by delivering insurance specific technology that just works. We’re building an intelligent operating layer for the insurance industry—combining a domain-specific language model (dsLM) with an insurance knowledge graph to automate workflows end-to-end and deliver operational impact from day one.
Founded in 2021 and bootstrapped to 4 straight years of profitability, mea raised $50 million from SEP in February 2026 and now serves clients across 21 countries. We are a fully remote global team of over 100 insurance veterans and technologists, spanning the UK, US, India, continental Europe, and the Middle East. With the future for innovation in insurance looking more positive than it ever has before, you will be joining us at a moment in time where what we build now will define the next era of insurance operations.
Role: Quality Manager (Insurance)
Job Overview
We are looking for an experienced Quality Manager to lead the quality function within our Client Solutions department. The role will be responsible for ensuring that AI-generated outputs and manual correction extraction meet client-defined quality standards. This individual will drive quality governance, process excellence, training, and team development while partnering closely with internal and external stakeholders.
Key responsibilities
Own and manage end-to-end quality assurance for client deliverables.
Validate and monitor accuracy between AI-generated outputs and manual extraction processes.
Ensure adherence to client quality commitments, SLAs, and accuracy targets.
Identify quality gaps, conduct root cause analysis, and drive corrective actions.
Establish quality frameworks, audit mechanisms, and reporting dashboards.
Collaborate with teams to improve quality outcomes and process efficiency.
Lead continuous improvement initiatives and implement industry best practices.
Build and manage a scalable Quality team, including hiring, coaching, and performance management.
Create and deliver training programs for new hires and existing employees, with a focus on insurance-related processes and client requirements.
Act as the primary quality escalation point and support AI tech discussions as needed.
Education and Skills
8+ years of experience in Quality, Operations Excellence, or Process Governance.
Strong experience in Insurance Operations, or related service environments.
Demonstrated experience managing quality for AI-assisted and manual workflows.
Proven people leadership experience, including building and scaling teams.
Strong analytical, stakeholder management, and problem-solving skills.
Experience driving quality improvement and training initiatives.
Six Sigma, Lean, or equivalent quality certifications are preferred.
Location: Bangalore, India (Open for relocation to Bangalore after few months)
Benefits & Perks
Competitive salary
Medical Insurance
Paid holidays
Work Authorization Applicants must be authorized to work in India.
Equal Opportunity mea is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected characteristic. If you need reasonable accommodation during the application or interview process, please let us know.
How to Apply Submit your application with a CV/resume through our careers page at www.meaplatform.com/about/careers/

Work arrangement
No