Technical Account Manager

Technical Account Manager (Insurance Domain)
Role Overview
We are looking for a client-facing professional who combines strong insurance domain knowledge with a solid understanding of technology platforms. This role acts as the primary interface between clients and our internal product/engineering teams, ensuring that client requirements are clearly understood, translated, and successfully delivered. The ideal candidate will be comfortable engaging with client stakeholders, addressing technical queries, and driving end-to-end ownership of requirements from discussion through implementation and closure.
Key Responsibilities
• Serve as the primary point of contact for clients, building strong and trusted relationships
• Engage with client stakeholders to understand business workflows, requirements, and pain points • Translate client requirements into clear functional and technical specifications
• Work closely with product and engineering teams to: Prioritize requirements, Align with sprint planning, Track implementation progress
• Address client queries related to product capabilities, integrations, and technical workflows
• Facilitate regular discussions with clients to provide updates, gather feedback, and resolve issues • Ensure timely closure of client-reported issues and escalations
• Drive continuous improvement by identifying gaps and suggesting enhancements to the product
Required Skills & Qualifications
• Strong understanding of the insurance domain (underwriting, claims, submissions, or related workflows)
• Ability to understand and communicate technical concepts (APIs, data flows, system integrations, etc.) • Experience working in client-facing or stakeholder management roles
• Strong analytical and problem-solving skills
• Excellent communication skills — both business and technical.
Preferred Qualifications
• Prior experience working with insurance technology platforms or data processing systems
• Exposure to Agile / Scrum methodologies
• Familiarity with data formats (Excel, JSON, APIs) and enterprise workflows
• Experience coordinating with cross-functional teams (product, engineering, QA) Key Traits
• Strong ownership and accountability
• Ability to balance client expectations with product realities
• Proactive communication and follow-through
• Structured thinking with attention to detail
Location: Bangalore

Work arrangement
Hybrid