Customer Technical Support

Company Description YoCharge is a digital platform focused on enabling smart charging solutions for electric vehicles. The company supports charge point operators in launching, operating, and scaling their EV charging businesses. By providing reliable technology and tools, YoCharge helps partners optimize charging infrastructure and improve user experience. The organization operates in the rapidly growing e-mobility sector, offering opportunities to work with innovative technologies and sustainable transportation solutions.
Role Description This is a full-time, on-site Customer Technical Support role based in Udaipur. The role involves responding to customer inquiries related to EV charging stations and the YoCharge platform, and providing timely technical assistance via phone, email, and chat. The Customer Technical Support team member will diagnose issues, guide customers through troubleshooting steps, and coordinate with internal technical teams when needed. Responsibilities include documenting cases, tracking recurring problems, and suggesting improvements to enhance reliability and customer satisfaction. The role also requires clear communication, status updates to customers, and adherence to service-level standards.
Qualifications
Strong Technical Support and Troubleshooting skills, with the ability to understand and explain platform and hardware-related issues.
Customer Support and Customer Satisfaction focus, including active listening, empathy, and professional conflict resolution.
Analytical Skills for identifying root causes, recognizing patterns in incidents, and proposing practical solutions.
Excellent verbal and written communication skills in English; local language proficiency is an advantage.
Ability to work on-site in Udaipur, manage multiple tickets, and prioritize tasks in a fast-paced environment.
Basic understanding of IT systems, networking, or IoT devices; experience in EV, mobility, or energy sectors is a plus.
Prior experience in a customer or technical support role is preferred.
Relevant diploma or degree in engineering, computer science, or a related field is beneficial.

Work arrangement
No