Live opening · Posted 17 days ago
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Position: Salesforce Solution Architect/Lead
Location: Pune or Bangalore
Work Mode: Hybrid
Role Type: Senior Individual Contributor with Team Lead Responsibilities
Role Overview:
We are looking for a senior Salesforce specialist to lead solution architecture and delivery across the core CRM platform and Data/AI ecosystem. The selected candidate will own technical architecture, mentor Salesforce engineers, and serve as the primary technical interface for clients and enterprise architects.
Key Responsibilities:
Own end-to-end solution architecture across Sales Cloud, Service Cloud, Data Cloud, and Agentforce.
Design Sales Cloud solutions covering lead-to-opportunity lifecycle, CPQ, forecasting, and Einstein productivity tools.
Architect Service Cloud solutions involving case management, Omni-Channel routing, Knowledge, and self-service portals.
Design Data Cloud ingestion pipelines, Data Model Objects (DMOs), identity resolution, segmentation, activation, and unified Customer 360 profiles.
Build and deploy Data Cloud-grounded Agentforce agents for sales, service, and personalization use cases.
Define Agentforce Topics, Actions, Prompt Templates, and Trust Layer configurations.
Lead, mentor, and review the work of the Salesforce engineering team.
Present architecture decisions and technical recommendations to client stakeholders and enterprise architects.
Ensure solutions follow Salesforce architecture, security, integration, scalability, and governance best practices.
Required Skills:
Strong hands-on expertise in Salesforce Sales Cloud and Service Cloud.
Proven Salesforce Data Cloud implementation experience.
Strong knowledge of DMO design, data ingestion, identity resolution, segmentation, and activation.
Working experience with Agentforce, including Topics, Actions, Prompt Templates, and Trust Layer.
Strong Salesforce solution architecture and client-facing experience.
Experience leading and mentoring Salesforce engineering teams.
Proficiency in SQL.
Experience with Power BI or Tableau.
Excellent stakeholder management and communication skills.
Preferred Skill:
Salesforce Marketing Cloud experience, particularly for Data Cloud ingestion and integration design.
Mandatory Certifications:
Salesforce Sales Cloud Consultant
Salesforce Service Cloud Consultant
Salesforce Data Cloud Consultant
Salesforce Certified Data Architect
Salesforce Certified Agentforce Specialist
Work arrangement
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