Live opening · Posted 13 days ago
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Position: Salesforce Solution Architect – Data Cloud & Agentforce
Location: Pune or Bangalore
Work Mode: Hybrid
Candidate Search Location: Across India
Role Overview:
We are looking for a senior Salesforce specialist to lead solution design and delivery across the core CRM platform and Data/AI ecosystem. This is a senior individual-contributor role with team-lead responsibilities, including architecture ownership, engineering mentorship and direct client interaction.
Key Responsibilities:
Own end-to-end solution architecture across Sales Cloud, Service Cloud, Data Cloud and Agentforce.
Design Sales Cloud solutions covering the lead-to-opportunity lifecycle, CPQ, forecasting and Einstein productivity tools.
Architect Service Cloud solutions involving case management, Omni-Channel routing, Knowledge and self-service portals.
Design Data Cloud ingestion pipelines, Data Model Objects, identity-resolution rules, segmentation, activation and unified Customer 360 profiles.
Build and deploy Data Cloud-grounded Agentforce agents for sales, service and personalization use cases.
Configure Agentforce Topics, Actions, Prompt Templates and Trust Layer controls.
Lead, mentor and review the work of Salesforce engineers.
Present architecture decisions and technical recommendations to clients and enterprise architects.
Ensure solutions follow Salesforce security, scalability, integration and governance best practices.
Required Skills:
Strong hands-on expertise in Salesforce Sales Cloud and Service Cloud.
Proven Salesforce Data Cloud implementation experience.
Strong experience with DMO design, data ingestion, identity resolution, segmentation and activation.
Hands-on Agentforce experience involving Topics, Actions, Prompt Templates and Trust Layer.
Salesforce solution architecture and client-facing delivery experience.
Experience leading and mentoring Salesforce engineering teams.
Proficiency in SQL.
Experience with Power BI or Tableau.
Strong communication and stakeholder-management skills.
Preferred Skill:
Salesforce Marketing Cloud experience, particularly for Data Cloud ingestion and integration design.
Mandatory Certifications:
Salesforce Certified Sales Cloud Consultant
Salesforce Certified Service Cloud Consultant
Salesforce Certified Data Cloud/Data 360 Consultant
Salesforce Certified Data Architect
Salesforce Certified Agentforce Specialist
Work arrangement
No
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