Customer Success Manager

About Jify:
Jify’s mission is to build financial resilience for the employed workforce. Our core offering gives employees complete flexibility and access to their earnings on-demand so that they never have to take on high-cost credit or borrow from friends and family. Our goal is to provide long term financial wellness for a whole new category – workplace.
If you are looking for bigger and more ambitious platform of a fast growing start-up, come join our fast growing team.
We are building a finance function for the future ! We are looking for a Sr Manager - Customer Delivery that has obsessive focus on driving eligible employees to usethe product. As part of Client Success, you will find yourself at the heart of our mission, responsible for ensuring everystakeholder, and employee has heard about Jify and continuously advocate for the brand and mission
Role: Customer Success
• Manage the implementation process, and deliver a timely launch with clients (corporates / employers)
• Sending out communication plans to our clients for distribution via email, social media and other digital media
• Actively take on process improvement projects to ensure effective client (employer) and customer (employee) on-boarding
• Proactively manage client relations and share valuable data insight to build client conviction in Jify
• Building a strong understanding of the customer cohorts at the clients sites
• Delivering demos at events/exhibitions/client offices/webinars to our clients and customers (Employees)
• Assisting with performance tracking and reporting for our clients
• Escalating any issues/risks to management/ product teams
• Proactively re-solving client/customer concerns and feeding into product enhancements
• Support product teams to seek employee feedback from time to time
• Manage and update company database and customer relationship management systems
• Responsible for running monthly reports for each client - looking at how we are hitting our goals, how satisfied our clients are, looking at retention rates of clients and spotting any potential risks to the business
Successful applicants:
• 6+ years in account / client management in a b2b business/ dept of a financial institution/fintech/Saas company
• You take initiative and like to go above and beyond
• You are a problem solver - Love to take ownership of problems and wont stop till you find a creative solution
• You are approachable and sociable person who works well in a team environment
• You are happy to learn - we know you might not have worked in the fintech world, but are happy to learn
• You have exceptional organisational skills and kill at prioritising work
• You love data and are well versed with excel
• You love being in fast-paced environments!
• (Desirable) You've got experience in a customer / sales support role at a bank/fintech/nbfc
• (Desirable) You've got a related degree in Business Commerce or Management
• (Desirable) You've got experience working in a start-up environment
• (Desirable) You put your hand up for the toughest challenges in the room
What you’ll get for your hard work:
• Competitive compensation
• Be part of the early journey of an ambitious start-up backed by Tier 1 investors
• We believe in sustainability – we simply get it! This suggests we can be flexible
Other benefits include:
. Flat structure with an open door policy
. Online courses and internal training to help you upskill and progress in your career
. Social activities & events
. A clear progression path and many more!

Experience
4 - 6 Years

Employment type
Full Time

Work arrangement
No