Customer Technical Support

Company Description RMV Workforce LLP is a forward-thinking consulting firm in India that partners with organizations across IT, Non-IT, and BPO sectors to drive business growth and transformation. The company focuses on helping clients innovate, solve complex challenges, and improve operational efficiency. Team members work in an inclusive, collaborative environment that values diverse perspectives and strong teamwork. RMV Workforce LLP offers opportunities for professional development, career advancement, and meaningful impact on client success. Applicants can expect a dynamic workplace that encourages individuals to unlock their potential and contribute to shaping the future of business.
Role Description The Customer Technical Support role is a full-time, on-site position based in Pune City. In this role, the team member will respond to customer inquiries, diagnose technical issues, and provide clear resolutions through phone, email, chat, or ticketing systems. Responsibilities include troubleshooting software or system-related problems, documenting issues and solutions, and escalating complex cases to higher-level support when needed. The role also involves tracking customer interactions, maintaining service records, and following standard operating procedures to ensure consistent service quality. The individual will work closely with internal teams to improve product understanding, contribute to knowledge base articles, and help maintain high levels of customer satisfaction.
Qualifications
Demonstrated ability in Technical Support and Troubleshooting to resolve product or system issues efficiently.
Strong Customer Support and Customer Satisfaction focus, with a commitment to delivering a positive service experience.
Solid Analytical Skills to investigate issues, interpret data or logs, and identify root causes.
Effective verbal and written communication skills, with clear and professional customer interaction abilities.
Basic understanding of IT concepts, software applications, or BPO processes; prior experience in a support or service desk environment is an advantage.
Ability to work on-site in Pune City, manage time effectively, and handle multiple tickets or tasks in a fast-paced setting.
Relevant diploma or degree in IT, Computer Science, Engineering, or a related field, or equivalent practical experience.
Willingness to work in rotational shifts if required and adapt to standardized support tools and workflows.

Work arrangement
No